Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Perficient

MAY 28, 2020

While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology than earlier generations, it’s also true that potential use cases, from connected payments to augmented reality, are unlikely to take place immediately. Redefine Customer Journeys and Experiences.

Mobile 340

Mobile Customer Experience Tools Data 340

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. Optimize branch operations. Rethink how to execute the branch space.

America 109

America Customer Experience Operations Survey 109

Cisco

MARCH 26, 2021

Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. The World Isn’t Getting Any Simpler, So How Can We Get More Effective At Staying Secure?

Customer Experience 71

Customer Experience Retail Operations Security 71

FICO

AUGUST 11, 2021

There can also be a reliance on batch-based processing leading to out-of-date and potentially inaccurate customer data being used. The capabilities we provide allow organisations to provide rich and meaningful customer experiences and to rationalise and simplify the technological landscape. Future State. Three Success Stories.

Customer Experience 52

Customer Experience Analytics Strategy Innovation 52

FICO

JANUARY 25, 2021

The goal of CIM is to meet regulatory rules and legislation, prevent fraud and financial crime, and manage risk—all while making it simple for customers to transact. Customer identity management operates today in an unpredictable environment.

Management 98

Management Fraud Customer Experience Compliance 98

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 139

Resources Leadership Technology Management 139

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Gonzobanker

JUNE 25, 2021

The COVID-19 pandemic permanently changed consumer banking preferences. Over the past year and a half, customers learned that although they may have been mandated to stay at home, they did not have to accept being told how to do their banking. As a result, internal morale suffers, and so does the customer experience.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

MARCH 22, 2023

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Digital banking uptime, the speed and accuracy of moving money, and the ability to talk to informed bankers are vital right now.

social media 78

social media Capital Risk Management Strategy 78

Bobsguide

JUNE 3, 2022

Auriga is helping banks to deal with these banking industry challenges and develop stronger mobile propositions, alongside better digital and omni-channel engagement. King also makes the case that in addition to the push for #nextgenbranches, there is a shift in consumer banking behaviour.

Video 78

Video Training Customer Experience Mobile 78

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Execution speed: How can we go faster? Customer experience. We need to consider the needs of all types of customers. Make it smart.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers.

Innovation 241

Innovation Fintech Data Examples 241

Gonzobanker

FEBRUARY 1, 2023

Digital Transformation – More Digital Than Transformative As bankers shared notes on recent technology investments, it is clear that there has been more digitization of how bankers already do business rather than a rethink of how to create a customer experience and operate the business with new tools and capabilities.

Arizona 145

Arizona Kansas City Industry Phoenix 145

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

NCR

JULY 7, 2017

Offering the help and support customers need. When it comes to delivering a certain standard of service and customer experience, one concept that is extremely important for banks is having the strongest possible understanding of what matters to certain demographics and how to reflect these concerns.

Millennials 75

Millennials Customer Experience Meeting Industry 75

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 132

Fintech Video Lending Industry 132

FICO

SEPTEMBER 19, 2022

As we emerge from the COVID-19 pandemic, we are seeing the normalization of the surge in digital banking products and services that was prevalent over the last two years. It is evident that digital transformation will be at the heart of an improved customer experience in the banking and financial services industry.

Millennials 52

Millennials Compliance Regulation Operations 52

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

Independent Banker

DECEMBER 31, 2022

“You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences. A recent Salesforce study indicates that 88% of customers say the experience a company provides is as important as its product or services.

Trends 140

Trends Payments Community Bank Texas 140

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 93

Fintech Video Lending Industry 93

FICO

JANUARY 24, 2018

By running scans and receiving reports on an ongoing basis, enterprises can ensure that the people, process and technologies they use to protect their data assets are operating at maximum efficacy.”. Voice recognition was indeed where most of the Bank AI Expo main-stage demos focused. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

Gonzobanker

DECEMBER 22, 2020

For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 172

Idaho Community Industry Strategy 172

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 70

Fintech Video Lending Industry 70

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation?

Fintech 70

Fintech Innovation Lending Video 70

FICO

MAY 19, 2020

Blocked cards and frozen funds that are under investigation are a major headache to consumers and nimble organizations will be doing all they can to minimize these and to look at how they might make their policies more flexible. We need to be proactive in our communications to customers around scams. Card Fraud. by Adam Davies.

Fraud 52

Fraud Management Handbook Cards 52

Insights on Business

JUNE 11, 2016

By understanding the latest regulations, and comparing bank activity against them, cognitive systems can help the bank’s risk officers detect when a bank cannot meet its obligations. They can also provide recommendations on how to correct course. All while driving agility and operational efficiency.

Security 70

Security System Compliance Course 70

NCR

APRIL 4, 2017

The rise of digital banking has led to fewer opportunities for person-to-person interactions with customers, and banks are setting the bar high for their non-human ambassadors. Bank’s offerings, advisors could quickly provide relevant information, enhancing the overall customer experience.

Training 61

Training Branding Customer Experience Data 61

Independent Banker

OCTOBER 31, 2021

“In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”. Chris Jundt, First State Bank & Trust. Community bankers are increasingly recognizing that the future of digital lending is here. Banks also are realizing efficiencies from automation.

Lending 91

Lending Community Bank Community North Dakota 91

Independent Banker

DECEMBER 31, 2022

William West: In a macro sense, we’re just trying to read the tea leaves in terms of what’s happening in the economic landscape that will affect our bank. Those are the things that we’re trying to figure out how to read as we put our 2023 budget together. It’s a major undertaking for a bank of our size.

Community Bank 91

Community Bank Community Tampa North Carolina 91

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

Gonzobanker

SEPTEMBER 27, 2016

I joined this bank at a time when retail banking is facing a huge identity crisis. The scandal at Wells Fargo this past month has certainly put a cloud over our business, but I believe Wells is just another symptom of our industry trying to operate an obsolete business model. There are six components of this new strategy.

Retail 60

Retail Strategy Training Compliance 60

Gonzobanker

MAY 21, 2019

As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails and errantly gave an order to purchase your bank. The framework to assess the acquired bank is based upon Bezos’ famous 2016 shareholder letter that outlines Amazon’s core business philosophy. Principle 3: Embrace External Trends.

Customer Experience 112

Customer Experience Analytics Management Operations 112