Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 86

Operations System Groups Technology 86

FICO

SEPTEMBER 29, 2022

Delivering Trust for Risk-Aware Telcos - Using Data and Analytics. Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Telcos and the Need for Risk-Aware Persona-Based Acquisition.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. Doing so may require tapping into various data sources and integrating with data repositories to gain customer insights.

Security 174

Security Fintech Data Fraud 174

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management America 149

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. Internal Cornerstone Advisors data shows that early leaders have enhanced not only revenue diversification but also their stock multiples.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

DECEMBER 29, 2020

Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said. Detecting potentially suspicious activity more quickly through the use of data also provides more meaningful and actionable information to law enforcement agencies that are facing rapidly evolving threats with limited resources.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JANUARY 5, 2017

4) that it expanded its relationship with the Shared Electronic Banking Services Company (KNET) in Kuwait in which it will use ACI Worldwide’s payment risk management service. ACI Worldwide, a provider of real-time electronic payment and banking company, announced Wednesday (Jan.

Fraud 100

Fraud Risk Management ATM Customer Experience 100

PYMNTS

MARCH 11, 2020

Amid the seismic changes that have refashioned the payments landscape over the last few years — as large players get ever larger (such as the $22 billion Fiserv-First Data deal) — there is an opportunity for software-as-a-service (SaaS) companies and digital marketplaces to monetize payments.

Payments 132

Payments Software United States Branding 132

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. Just when you think you have a rule of thumb to cover [fraud], you really need a huge amount of data to see the trends that matter.”. The Big Disconnect.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. Data quality and data processing. Uses of AI.

Risk Management 78

Risk Management Training Lending FDIC 78

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. “The They differ in terms of assumed risk and FIs’ control over their card programs.

Cards 140

Cards Apple Data Innovation 140

Abrigo

FEBRUARY 27, 2020

At most banks and credit unions, for example, staff re-enter the same data point between 1 and 5 times. They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. Survey: Repetitive data entry common. learn more.

Lending 243

Lending Survey Data System 243

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. For smaller operations, the job might be more challenging “to demonstrate that they are complying” by the rule deadline date.

Payments 178

Payments Fraud Security Customer Experience 178

South State Correspondent

MARCH 14, 2024

Risk management also needs to change. Finding your bank tied to a rural area that is decreasing in size and profitable demographics is your bigger risk. Strategy Is About Choices – Blockbuster If your strategic plan operates under the common theory “more but better,” then you likely have more strategic risk than you know.

Innovation 195

Innovation Strategy Capital Comparison 195

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. To its credit, Southwest was investing in customer-facing technology. A failure in back-office technology directly affects customer experiences. Executives took a pay cut.

Technology 195

Technology Lending Community Software 195

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

MAY 11, 2018

Innovation implies a break from the conventional ways of operating a business. Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Can risk sandboxes become a proving ground for a firm’s competitive edge?

Compliance 125

Compliance Innovation Management Risk Management 125

Independent Banker

DECEMBER 1, 2021

For community banks who are known for putting their customers first, this could be an area of concern. However, data from PwC shows that community banks are finding complementary partnerships that evolve their operations and the service they provide customers. How to choose the right FinTech partner.

Community Bank 91

Community Bank Community Fintech Guidelines 91

PYMNTS

MAY 20, 2020

All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks. Some merchants, operating primarily across offline channels, have had to go digital in a hurry.

Fraud 208

Fraud Examples Data Tools 208

Gonzobanker

MARCH 22, 2023

Investors are looking for data and a clear plan to comfort them. If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. A traditional “remain calm … all is well” PR statement is not enough.

social media 78

social media Capital Risk Management Strategy 78

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

FICO

MAY 10, 2023

Orchestration is what enables an enterprise to align its controls, grab the best data, derive the most important insights at the right time, and then take the appropriate actions to achieve specific business outcomes. Orchestration enables banks to execute processes related to customer experience and fraud prevention.

Fraud 52

Fraud Management Customer Experience Analysis 52

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 139

Resources Leadership Technology Management 139

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

Community 195

Community Lending Maine Resources 195

ZootBlog

OCTOBER 11, 2016

We spoke with Mark Miyamoto, Director, Compliance, Risk, Fraud Solutions for Danal; a company that provides mobile identity and authentication solutions driven by real-time connections into the databases of mobile network operators (MNOs), to discuss the latest in m-commerce. Everyone is going mobile and data changes frequently.

User Experience 60

User Experience Mobile Data Las Vegas 60

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

SEPTEMBER 14, 2016

ACI advocates that effective fraud prevention means firms must monitor cohesively across the channels in which they operate. On the customer experience side of the transaction, it’s important for firms to balance security to customer experience in the channel.

Fraud 100

Fraud Payments Customer Experience Exercises 100

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Elevate priorities that support digital, automation and customer experience. Will an ITM or ATM be enough to retain customers? Risk Management.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. It becomes embedded into a broad range of customer experiences. The emergence of FinTech operators has definitely thrown a fair amount of challenge to players like us.

How To 136

How To Risk Management Technology US 136

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. Such open banking approach necessitates that the banks develop an open banking platform with externalized APIs. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

FICO

JULY 15, 2022

Optimization and automation are fundamentally changing the way insurers use data and AI to operate and better serve customers. In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. Why Optimization Goes Hand-in-Hand with Automation.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

PYMNTS

JUNE 21, 2017

The decision flows configure data covering nearly 100 percent of the U.S. Clients benefit from a pay-as-you-go payment structure, as well as a “plug-and-play” integration through a simple API call, eliminating the cost and time barriers of building or integrating with platforms or data partners.

Analytics 129

Analytics Fraud Tools Data 129

Bobsguide

FEBRUARY 22, 2022

Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. Our mission is to provide best of breed solutions that drive growth, reduce costs, mitigate risk and offer a faster speed to market for our clients.

Software 78

Software Wyoming Idaho Nevada 78