Perficient

JANUARY 20, 2021

Healthcare leaders have access to more healthcare data and technology than ever before allowing them to transform patient and member care. Healthcare Data is Changing Consumer Care. Data, analytics and healthcare consumerism [3:10]. Triple aim and leveraging third party data (Peloton, Fitbit, etc.) [9:10].

Data 508

Data Case Study Analytics Apple 508

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

PYMNTS

OCTOBER 6, 2020

That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies. That includes digitizing sales and marketing efforts, which of course had in the past been done face to face. Improving the B2B Customer Experience. Fostering Cultural Change.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

JUNE 15, 2020

Why Is Everyone Talking about Conversational Marketing? Conversational Marketing, a term originally coined by the company Drift , has taken on many forms and definitions over the past few years. If you ask five professional marketers the definition and what ‘makes up’ conversational marketing, you may get five different understandings.

Meeting 443

Meeting Marketing User Experience Marketing Strategies 443

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

PYMNTS

JULY 12, 2019

All This, Today In Data. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. 35 B: Expected value of the global call center software market by 2025. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

MAY 5, 2022

We knew that we could help optimize the debt collections process, reduce loan loss rates, and increase customer loyalty by leveraging a highly personalized and humanized approach to lending that combines process reengineering and technology throughout the customer journey. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Perficient

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

Technology 160

Technology Customer Experience blockchain Data 160

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Leverage data analytics tools to optimize portfolio performance by identifying trends, patterns, and potential risks, enabling banks to make proactive adjustments and maximize returns.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Perficient

JULY 20, 2020

Our very own Nate Bauer , director – digital marketing consulting, will be moderating the panel: Analyzing Media Coverage Across Channels to Uncover Actionable Intelligences. Nate has spent the majority of his career focusing on developing digital marketing strategy-led solutions. Digital Frictionless Customer Experience.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Abrigo

MARCH 3, 2022

By leveraging their strengths in relationship lending and their access to technology in order to grow the small business loan portfolio profitably. CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market.

Lending 195

Lending Community Marketing Community Bank 195

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

JULY 12, 2022

Fueled by consumers’ willingness to share their data in return for timely and relevant experiences, personalization requires continually learning about the customer and applying this knowledge into the relationship and creating authentic, individualized experiences. What does your brand portray to the market?

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

DECEMBER 3, 2020

My last blog dove into the customer data management challenges financial companies might encounter when starting the personalization journey. Today, I’ll address customer intelligence and the benefits it provides. They realize that they cannot leave those vast amounts of data unexploited.

Customer Experience 322

Customer Experience Data Analytics Analysis 322

Perficient

SEPTEMBER 29, 2022

The popularity of embedded finance is not limited to the transportation market. The Technology Behind Embedded Finance . APIs allow data among disparate software systems to be transferred back and forth and used across applications. . data networks and app developers) to access permissioned data.

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. The digital experience demands real-time, frictionless interaction facilitated by robust cloud infrastructure and API programs. Blend automation with empathy to deliver superior outcomes.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

NOVEMBER 30, 2020

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. However, these somewhat intangible metrics have given way to hardcore month-over-month and year-over-year growth metric expectations, leaving some CMOs without the right people, processes, or technologies to deliver.

Branding 378

Branding UX Customer Experience Marketing 378

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong? CEO, Market Platform Dynamics. Mike lives in the Chicago area with his wife and sons.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Insights on Business

DECEMBER 7, 2018

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. Data scientists pretty much rock.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Disrupt to win in the increasingly competitive insurance market. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks.

Marketing 96

Marketing Analytics Customer Experience Data 96

Perficient

OCTOBER 20, 2020

Working within outdated, limited supply chain models can cause suboptimal inventory management due to a lack of data correlation and system integrations between suppliers, carriers, and consumers. Businesses Must Shift to Automated and Intelligent Technology. The Business Impact of Outdated, Manual Systems.

System 324

System How To Customer Experience Meeting 324

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Perficient

APRIL 2, 2021

It involves using software to analyze both structured and unstructured data (i.e., email, text, audio data), with the aim of identifying fraud or anomalous transactions. Personalization of Customer Services. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

JANUARY 7, 2021

They also found that the customer experience is often just as good, if not better. This shift has caused customers’ expectations to increase, and companies to adjust to what many believe will be the new norm. Cars are built with incredible technology that offers manufacturers a lot of customer intelligence data.

Marketing 309

Marketing Industry Mobile Massachusetts 309

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

Customer Experience 80

Customer Experience Data Branding social media 80