South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong.

Conference 221

Conference Las Vegas Fraud Case Study 221

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. In fact, 97 percent of online applications are abandoned by the customer, according to Forrester.

Conference 40

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PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology.

Innovation 115

Innovation Mobile Management Conference 115

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

MARCH 7, 2024

The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience?

Las Vegas 156

Las Vegas Fintech Conference San Francisco 156

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

Industry Conference Meeting Maine 221

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Business Experience Catches Consumer In past years digital innovation discussions tended to focus on consumer-focused players (e.g.,

Arizona 147

Arizona Kansas City Industry Phoenix 147

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. virtual conference, to learn from industry thought leaders, peer institutions, and other experts. At the end of the day, what counts for the customer is speed,” said panelist Okan Akin, President and Chief Risk Officer of Allegiance Bank. Drive Growth.

Management 195

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Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

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PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. Well, you kinda had to be there.

Innovation 100

Innovation Security Industry blockchain 100

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. Transformative technologies like cloud, AI, security, quantum, and blockchain were all discussed, in theory and in practice. Enter the platform.

Technology 93

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PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Not all that long ago, I was at another conference. How can you compare payment rails with a technology that plays no role in moving money? A technology that, on its own, does nothing to help consumers perform a task or overcome a hurdle. Return to the Customer.

Bitcoin 168

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William Mills

MAY 17, 2018

The conference offered 24 breakout sessions, more than 100 speakers and the popular Innovation Alley, which showcased innovative fintech products and services from over 60 start-up companies, partners and exhibitors. The technology is being used to help consumers manage their money without actively thinking about doing so.

Georgia 40

Georgia Technology Fintech Atlanta 40

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

JUNE 5, 2019

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

Tools 145

Tools Las Vegas Conference Customer Experience 145

Gonzobanker

JANUARY 18, 2024

Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. The “employee experience” will be an area of focus. C’mon, you’ve got to be at least half as tired of hearing about the “customer experience” as I am. Big surprise, eh?

Fintech 88

Fintech Customer Experience Tools Payments 88

NCR

MARCH 22, 2017

They believe that technology can – and should – enhance their personal relationships with their bank. And if their local bank branch doesn’t offer the right technology to bolster those relationships, millennials will find another bank that does. Banks can leverage recent advances to create a faster, more convenient banking experience.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

NOVEMBER 19, 2019

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

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Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

Conference 115

Conference Customer Experience Industry Trends 115

PYMNTS

OCTOBER 24, 2019

In terms of innovation, Fairbank said, “We remain all-in on our technology transformation and our progress continues to accelerate.” The bank also reported that non-interest expenses increased 2 percent to $3.9 For Q3, the bank said provision for credit losses increased 3 percent to $1.4

Capital 101

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PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, CA Technologies. Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

NOVEMBER 22, 2017

“Gearing up for the tax season, we are focusing on delivering an outstanding end-to-end customer experience for the do-it-yourself taxpayers, while rolling out new solutions to our customers.” ” Intuit’s other units saw growth, though not as aggressively as its QuickBooks operations. .

Taxes 139

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Jeff For Banks

DECEMBER 27, 2022

Anxiety from outsiders promoting newfangled technologies that must be adapted in order for their bank to be relevant. Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Among bankers, there is anxiety. 5) What is the cost?

Innovation 78

Innovation Fintech Conference Austin 78

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

JUNE 19, 2018

The new brick-and-mortar location will come chock-full of new retail innovations, but the store won’t carry a plethora of items. This will be smaller than a typical club — which is perfect for testing innovations in a live shopping environment,” Iannone said. Click-And-Collect And Mobile Apps. along with online ordering capabilities.

St. Louis 109

St. Louis Dallas Retail Innovation 109

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. In other innovations, the company launched its second iteration of STORY at Macy’s with Outdoor STORY.

Columbus 100

Columbus DC Branding Google 100

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

Conference 55

Conference Customer Experience Maine Exercises 55

Insights on Business

MAY 1, 2018

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit , held in Toronto on May 9-11 with industry leaders, innovators and challengers. Learn more about IBM Safer Payments and fraud detection technology here. Enter, the Payments Canada Summit.

System 126

System Payments blockchain Fraud 126

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. Tanya Andreasyan , editor at Banking Technology. More information: www.fico.com/decisionsawards.

Analytics 40

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PYMNTS

MARCH 27, 2018

In a recent interview with Karen Webster, Priya Dozier, VP Digital Solutions and Innovation at PSCU , explained how the credit union developed the skill and how it plans to take CURTIS from concept to fully functional product in the coming months. The next step will be socializing CURTIS at PSCU’s member forum conference in late April.

Technology 108

Technology Conference Customer Experience Course 108

PYMNTS

OCTOBER 11, 2016

That’s how Dan Charron , EVP and Head of Global Business Solutions for First Data , sees it and how he describes the latest rollout of its commerce technology solution at CenturyLink Field Event Center and CenturyLink Field, home of the Seattle Seahawks , aimed at taking the fan experience to the next level. Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

Tech and Finance

NOVEMBER 8, 2017

Dan Latimore, Celent SVP, said that after attending multiple conferences, including Sibos and Money2020 back to back, not to mention Finovate earlier in the autumn conference season, the Celent team remained coherent and was able to define some conclusions. Now Celent is looking for nominations.

Conference 28

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Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Celent Banking

APRIL 28, 2017

One way to make employees more efficient, and increase that efficiency over time, is through AI technologies like Natural Language Understanding and Natural Language Generation. Customer Experience. In line with what banks have recently been telling us, improving the Customer Experience was top of mind for many customers.

San Jose 125

San Jose Customer Experience Technology Analytics 125