South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. Mobile Ordering.

Innovation 115

Innovation Mobile Management Conference 115

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. The conference was well attended, with broad representation from all institution sizes and markets. Customer centricity is forcing a convergence of traditionally segregated value propositions. Presenters proposed some solutions.

Conference 100

Conference Retail Community Community Bank 100

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

Perficient

NOVEMBER 21, 2023

I see myself as a resource for sellers throughout Perficient by offering thought leadership and strategy that elevate conversations with our insurance clients and prospects. How would you say your role supports Perficient and our clients? We’re developing industry solutions needed by many of the largest insurance companies in the market.

Industry 221

Industry Conference Meeting Maine 221

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195

William Mills

JUNE 20, 2017

BAI Beacon empowers leaders to connect with experts from inside and outside the industry, collaborate with peers facing similar challenges and explore innovations from the most relevant FinTech companies and solutions providers in the industry,” said Holly Hughes, CMO, BAI. BAI Beacon is a unique, immersive, fast-paced 1.5

Conference 57

Conference Industry Trends Innovation 57

South State Correspondent

OCTOBER 28, 2022

While we have the technology to solve all of the above and more, there was a realization at both conferences that we are still decades away from developing a workable ecosystem and creating widespread adoption. While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences).

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. Well, you kinda had to be there.

Innovation 100

Innovation Security Industry blockchain 100

PYMNTS

APRIL 27, 2018

“Establishing digital relationships with many more customers represents a significant growth opportunity, as we have proven that a direct communications channel combined with personalization enhances the customer experience and drives customer engagement,” Johnson said during the call.

Marketing 125

Marketing America Strategy Mobile 125

Abrigo

OCTOBER 21, 2019

Does your financial institution support a culture of innovation and an environment that welcomes new technology? As your institution grows and invests in new technology, consider how it impacts the organization as a whole: the institution's mission, its employees, and its customers. Digitization isn’t going anywhere.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

JANUARY 18, 2024

Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. The “employee experience” will be an area of focus. C’mon, you’ve got to be at least half as tired of hearing about the “customer experience” as I am. Big surprise, eh?

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. At Entersekt, we started exploring a new market segment — the scores of rich cyber exchanges popping up all over the world. Not all that long ago, I was at another conference. It’s a big part of my job, and anyone who knows me knows how innovation excites me.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

Abrigo

DECEMBER 2, 2015

As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. Today, technology is progressing so quickly that “innovation” is a buzz word. Bloomberg created an innovation index to monitor the world’s progress.

Operations 150

Operations Technology Customer Experience Software 150

Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

Conference 115

Conference Customer Experience Industry Trends 115

Abrigo

MAY 5, 2022

or largely focused on the domestic banking market. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Check them all out in our Knowledge Center.

Community 195

Community Lending Maine Resources 195

Perficient

OCTOBER 12, 2020

It’s the week after Signal 2020, Twilio’s annual developer conference. After several attempts to schedule due to the pandemic, Signal re-invented itself this year as a completely virtual experience. As usual, there were a number of highlights and announcements during the conference and leading up to it.

Video 324

Video Conference Groups Management 324

PYMNTS

MARCH 3, 2020

As its marketing plan over the holidays powered customer engagement and a double-digit increase in new customer acquisition, Kohl’s CEO Michelle Gass said the retailer enjoyed increased traffic over the period that was propelled, in part, by its Amazon Returns program.

Retail 150

Retail Leadership Branding Conference 150

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, CA Technologies. CEO, Market Platform Dynamics. Digital Discussion Presenters: Carol Alexander. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

NOVEMBER 19, 2019

Service agents traditionally have had to gather data from many sources to tackle the needs of customers. This new service keeps all information in one place to enable tracking of customers’ assets, orders and support history. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. Trust Bank designed a great origination process and made use of the technologies in an innovative way.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Anxiety from conferences that feature young speakers touting shiny objects. Only then would you move to the solutions to solve the problem or innovate. market in 2019.

Innovation 78

Innovation Fintech Conference Austin 78

FICO

MAY 17, 2023

These rich enhancements span the digital innovation lifecycle, from data to insights to actions to business outcomes and further differentiate our flexible capabilities like analytics & machine learning, decisions, mathematical optimization, and business simulation.

Analytics 52

Analytics Innovation Data Tools 52

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. Require weekly status reports to the Executive team.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

DECEMBER 14, 2023

Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. While Huntington is down like most bank stocks, the pain hasn’t been as severe, and Huntington doubled down on local markets in 2023 by consolidating business units.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 20, 2019

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. This was a terrific combination of two education-focused cooperatives across both Southern and Northern California markets. It is an innovator with tech (e.g., ConnectOne Bancorp, Inc.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

APRIL 25, 2017

PYMNTS: How would you define your company’s approach to innovation? JD: There are a couple of factors that define our approach to innovation. First and foremost, our customers are the main source of what drives our innovation. PYMNTS: Where do you look for innovative ideas, and why? It’s a challenge.

Fraud 104

Fraud Innovation Mobile Industry 104

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Independent Banker Survey. Growing loans, earnings are banks' top challenges in 2021.

Lending 221

Lending Technology Survey Examples 221

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

FEBRUARY 7, 2019

During the quarter, Chipotle Mexican Grill CEO Brian Niccol noted in an earnings conference call, the company saw a 6.1 percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well.

New York 139

New York System Company Innovation 139

Insights on Business

FEBRUARY 10, 2019

This week the conference begins, and I hope you’re booking plans to engage with the great financial services activities and experts at the conference. See the full Think 2019 conference guide. –> Explore IBM Banking and Financial Markets Solutions. Welcome to Think 2019 in San Francisco, CA!

San Francisco 79

San Francisco blockchain Conference Video 79

PYMNTS

AUGUST 20, 2019

Kohl’s Chief Executive Officer Michelle Gass said in an earnings conference call on Tuesday (Aug. 20) that the Amazon returns program is a significant initiative and a “great example of our innovative spirit.” (As As previously reported, the department store retailer will accept “eligible” Amazon items without a label or box.)

Branding 116

Branding Retail Strategy Conference 116

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. The adjustments to a virtual conference were quite disappointing for me personally this year.

Marketing 12

Marketing Conference Minneapolis Analytics 12

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. Nominations are due November 14, and winners will be announced in December. Anna Milne , editor at Finextra.

Analytics 40

Analytics Conference Compliance Innovation 40