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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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Top 13 Bank, Fintech & Financial Services Marketing Conferences

Fintech Labs Insights

Spring is in the air, and that means conference season is back. For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. It’s time to register for the events you’re considering.

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Increasing Headwinds in Corporate Banking?

Celent Banking

This week I’m in Singapore, which provides a beautiful backdrop for Sibos 2015, the annual conference that brings together thousands of business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners.

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Putting smart to work in financial services: IBM at Money20/20

Insights on Business

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

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FinovateSpring 2017 Live Blog – Day 1

William Mills

William, Steven and I are at the FinovateSpring Conference getting ready for a great day of demos. He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. Stay tuned! finovate Tweets. Ramirez is CEO of Beyond the Arc, Inc.

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Don’t miss these IBM sessions at Money20/20

Insights on Business

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. Creating compelling AI omni-channel customer experiences.

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