CFPB Monitor
AUGUST 1, 2022
On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.
Perficient
DECEMBER 22, 2023
The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Contact our experts today if you are interested in learning more about up-and-coming news in financial services.
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Accenture
SEPTEMBER 25, 2017
It’s a concept that banks and financial technology (fintech) companies should—and are—quickly learning. Rather than displacing the incumbents, fintechs are acting as a stimulus for incumbents to raise their game and develop better customer experiences—often in partnership with fintechs. The thrust of one helps the others.
Celent Banking
OCTOBER 12, 2015
This week I’m in Singapore, which provides a beautiful backdrop for Sibos 2015, the annual conference that brings together thousands of business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners.
PYMNTS
DECEMBER 6, 2018
This week, the company announced that it reached an agreement to be acquired by one of its investors, CUNA Mutual Group , an insurance and financial technology provider to credit unions (CUNA invested in Mirador last year via its venture capital arm CMFG Ventures).
Insights on Business
SEPTEMBER 21, 2018
Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.
Independent Banker
OCTOBER 31, 2022
First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My
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