PYMNTS

JUNE 18, 2020

The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. percent for the first quarter of 2020, in comparison to a 3 percent rise in the same quarter of fiscal 2019, according to an announcement. In separate news, retailer Express Inc. percent to $482.8 million. .”

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

Perficient

FEBRUARY 7, 2021

Attending to these enhancements while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Anticipating Customer Needs and Wants. That’s because they have less experience and fewer points of comparison at hand.

Meeting 348

Meeting Customer Experience Branding Innovation 348

Perficient

NOVEMBER 19, 2020

Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. If you’re advertising a promotional rate, are you bringing customers directly to the promoted product or are you forcing them to navigate a product comparison page?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

AUGUST 16, 2016

The business of retail apps is booming. And 303 of the world’s top 500 retailers now have an app. The study, conducted by ARC from Applause, a research group that analyzes the apps economy, looked at 50 of those top retailers that received approximately half of their total sales through mobile apps. billion from $35.48

Retail 100

Retail Study Mobile Comparison 100

PYMNTS

NOVEMBER 13, 2017

Can good food restore consumers’ appetite for brick-and-mortar retail? Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. Only 5,000 of the tins will be produced, and each will retail for $110.

Retail 102

Retail New York Branding Online 102

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). In American terms, you should think of Visa or MasterCard as a comparison, or maybe American Express. Neobanks grew up out of three themes. This led to the Web 2.0 It’s not impossible.

Comparison 52

Comparison Fintech Lending Analysis 52

PYMNTS

APRIL 2, 2020

The Durbin Amendment is a 2010 law that gives merchants some choice in which networks route their debit payments, so networks want to entice retailers with speed and convenience. Now, with disintermediation as the prevailing trend in finance, debit rails are on the radar again to look at what else they can do, and for whom.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

OCTOBER 16, 2018

The Customer Experience. At the same time, the app differs from other online retailers in that it doesn’t have unlimited space to list products. Some retailers may put a product on their site even if just 2 percent of shoppers would be remotely interested in a product and one person buys it, Sacks said.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

DECEMBER 2, 2016

And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 percent less according to the National Retail Federation. Questrom is something of a department store retail guru who over the course of his career has served as the CEO of department stores including J.C.

Retail 100

Retail Taxes Data social media 100

Perficient

FEBRUARY 15, 2021

Attending to these enhancements now while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Anticipating Customer Wants and Needs. That’s because they have less experience and fewer points of comparison at hand.

Meeting 428

Meeting Study Branding Innovation 428

PYMNTS

MARCH 19, 2018

Yang told PYMNTS how AiFi aims to do this, with the goal of making artificial intelligence (AI) as ubiquitous in retail as WiFi. Inevitably, a company working to remove cashiers from the grocery shopping experience is going to hear a few comparisons to Amazon Go. The Rest of Retail May Follow. The Limits of Amazon Go.

Retail 133

Retail Comparison Strategy Customer Experience 133

BankInovation

JULY 29, 2020

By comparison, Zelle processed $187 billion on 743 million transactions in all of 2019. Early Warning Services, the network operator behind Zelle, announced today that users have sent $133 billion on 519 million transactions through the peer-to-peer payments network during the first half of 2020.

Comparison 95

Comparison Operations Payments Customer Experience 95

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. billion on Prime Day, per one analyst.

Arizona 109

Arizona Technology Ohio Customer Experience 109

PYMNTS

OCTOBER 22, 2020

It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees. in February,” PYMNTS recently reported, citing the new Consumer Subscription Retail Services Report, done in collaboration with Recurly.

Video 176

Video Apple Comparison New York 176

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

CB Insights

JULY 24, 2018

The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. Why physical retail still matters. to $355.9B

Retail 49

Retail Online Branding New York 49

PYMNTS

MARCH 5, 2018

might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. Banana Republic , by comparison, was up 1 percent year over year, while growth at its namesake Gap brand remained flat. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

JANUARY 25, 2018

By comparison, he said, the layered approach creates pain points for businesses and customers alike while leaving money on the table with high false positive rates. Breslow said that the man-plus-machine approach helps retailers reject fewer orders while still catching the majority of fraud before it happens. Hi, I’m Amazon.

Payments 122

Payments Fraud Tools Data 122

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention.

Apple 150

Apple Comparison Mobile Innovation 150

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 81

Meeting Video Customer Experience Innovation 81

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 12, 2016

An interesting factoid to keep in mind: If for no other reason, it flies in the face of the most common advice on building customer loyalty. What we need to do, and this is again the formula that everyone tries and tests, is that we need to understand our customers’ needs and wants.”. Changing The Face Of The Organization .

Retail 100

Retail Customer Experience US Comparison 100

PYMNTS

DECEMBER 14, 2018

Amazon — with product reviews, comparison charts, ratings and a guarantee that if it doesn’t work out, the return will be taken without question — takes most of the onerous friction out of the decision-making part of the shopping journey. For shoppers, particularly those on mobile, it’s a friction that might just turn into a lost sale.

social media 132

social media Retail Data Comparison 132

PYMNTS

JANUARY 26, 2018

A companion mobile app enables tagging of favorites, style comparisons and, of course, shopping recommendations. Customers experience more confidence and less friction. That means the retailer sees more sales and fewer returns. A Different Approach.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

DECEMBER 13, 2019

As a point of comparison, UPS is estimated to ship 4.7 Through the pilot, we’ll gain insights that will enable us to further develop and refine our service, while helping Walmart create the best end-to-end customer experiences.”. billion a year. billion and FedEx 3 billion. “We

New York City 131

New York City New York Retail US 131

PYMNTS

NOVEMBER 14, 2018

Life House also brings a high-tech narrative approach the booking journey; the process starts with a story about the property and seeks to make the experience easy for consumers. Other hotels, by comparison, don’t often own their booking engines, according to Zeidan.

Miami 115

Miami Branding Comparison Software 115

PYMNTS

APRIL 5, 2016

The program, unsurprisingly, drew many, many comparisons to Amazon Prime. Schaefer thinks those comparisons to Prime are a little off the mark, despite the surface similarities between the services. As long as orders are over $30, users get to pass on the 9 percent usually assessed on orders.

Comparison 100

Comparison Strategy Customer Experience Google 100

PYMNTS

MARCH 16, 2017

million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. car insurance comparison tool that’s now being made available via Facebook Messenger. Through its $4.6 First up on the company’s growth plan is its U.S.

Operations 107

Operations social media Comparison Industry 107

FICO

SEPTEMBER 3, 2020

We have served lenders in all industries, enhancing decisions with flexible strategies and rules, improving analytic sophistication, maximizing profitability, and delivering relevant, engaging customer experiences. Lenders and service providers must intelligently balance growth, risk, and compliance.

Analytics 52

Analytics Lending Resources Groups 52

FICO

JUNE 14, 2021

Our latest UK Credit Market Report on card trends for April 2021 shows the impact of the opening up of hospitality and retail on April 12. The figures include a 12 percent rise in card spend and more customers exceeding their card limit. Can we act quickly to changing circumstances without negatively impacting the customer experience?

Cards 52

Cards Report Marketing Trends 52

Independent Banker

JANUARY 26, 2016

that sells retail deposit pricing and sales software. that provides interest rate and product comparison information to financial institutions. Neil Stanley ( Neil@TheCorePoint.com ) is CEO and founder of The CorePoint, a company in Omaha, Neb. The number and yield of current specials vary across states.

Omaha 70

Omaha Community Community Bank Massachusetts 70

PYMNTS

JUNE 6, 2017

Restaurants seem antiquated by comparison — but all that’s about to change,” says Rajat Suri, CEO of California-based E La Carte, whose cutting-edge tablets will hit U.K. The fancy drink scanner is an app set to roll out at the City Social bar and restaurant in London. “In restaurants and pubs soon.

System 132

System Technology Comparison California 132

FICO

AUGUST 16, 2022

The data sample comes from FICO client reports generated by FICO® TRIAD® Customer Manager and Adaptive Control System solutions. The solution offers a variety of account management metrics, along with month-over-month and year-over-year comparisons, as well as 25-month trends. Stresses in the Macro Environment Are Hitting Home.

Trends 52

Trends Industry US Cards 52

Gonzobanker

MAY 8, 2020

Using quarterly comparisons from last year’s performance, we forecasted each bank’s income statement as follows: Net interest margin contracted by 15 basis points Non-interest income declined 15% Loan loss provisions increased by 350% from the same quarter last year. Build transparency around I.T. spending.

Lending 104

Lending Analytics Analysis Capital 104

PYMNTS

MAY 22, 2017

Omnichannel/omnicommerce can refer to any number of individual practices: BOPIS (buy online, pick up in-store), curbside pick-up, BORIS (buy online, return in-store), scanning barcodes for price comparisons — that all amount to describing one major change in how retail and the customer journey works, according to Webster.

Online 111

Online Mobile Security Retail 111

NCR

NOVEMBER 8, 2017

This is 49 points higher than the average score for traditional banks identified in the firm’s equivalent 2017 US Retail Banking Satisfaction Study. By comparison, the figures for traditional bank customers stand at just 57 percent and 56 percent respectively.

Study 72

Study Survey Comparison US 72