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Are Online Resale Sites Rife With Counterfeits?

PYMNTS

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101
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Chatbots Bringing On Business Operations Revolution?

PYMNTS

million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. car insurance comparison tool that’s now being made available via Facebook Messenger. Through its $4.6 First up on the company’s growth plan is its U.S.

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Designer Brands Reports 44.7 Pct Drop In Net Sales Amid Pandemic

PYMNTS

The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. percent for the first quarter of 2020, in comparison to a 3 percent rise in the same quarter of fiscal 2019, according to an announcement. reported that net sales plunged by 44.7 percent to $482.8 Comparable sales fell 42.3

Branding 141
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Webrooming Returns For An Encore

PYMNTS

But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming). According to SaaS scheduling platform company JRNI , 74 percent of U.S.

Retail 175
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The rise of Monzo, Revolut, and Starling and a comparison of Facebook and Whatsapp

Lex Sokolin

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). Now, in 2020, with a few years of licensed banking operations, we can take a sober look at what the data is really worth today. Neobanks grew up out of three themes. This led to the Web 2.0

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Retail Pulse: IKEA Axes New Store Plans To Focus On Digital Store

PYMNTS

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122
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Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics

PYMNTS

Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience, said in an announcement earlier this month, “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them.”.

Retail 139