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A Digital Mindset: The Key to an Enhanced Strategy for Insurance Commerce

Perficient

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. New product opportunities are being driven by innovation and market conditions. New skill sets are required to operate in a digital environment.

Strategy 332
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Solve This Problem with Your Strategic Horizon

South State Correspondent

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

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Chatbots Bringing On Business Operations Revolution?

PYMNTS

Once thought of as a stodgy industry that rarely sees innovation, there is a company that’s looking to change that perception. million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. Cambridge, Mass.–based Through its $4.6

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High Revenues, Low Margins An Opportunity In X-Border Corporate Payments

PYMNTS

Consumers may secure the majority of payments innovation efforts, but when it comes to cross-border payments, the opportunity undoubtedly lies in corporate transactions. The next-highest category, consumer-to-business (C2B) cross-border payments, paled in comparison at just $54 billion.

Payments 123
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Baidu: AI Exceeds Human Natural Language Comprehension And Open Source Could Make It Even Better

PYMNTS

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249
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Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics

PYMNTS

“With this new skill for Alexa, our customers can get their favorite Chipotle orders delivered straight to their door in the most convenient way possible — all they need to do is ask.”. In addition to Alexa, the restaurant chain is also turning to other digital innovations.

Retail 139
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Virtual Appointment Scheduling in Financial Services

Cisco

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82