Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

NOVEMBER 10, 2020

Phixius provides interoperability between various participants connecting to the platform, enabling better security in moving data as opposed to storing it in a central repository like the cloud. Phixius' technology is said to help boost fraud protection, automate manual processes and deliver better customer experiences.

Security 181

Security Fraud Customer Experience blockchain 181

Abrigo

DECEMBER 15, 2014

Navy Federal also has a reputation for treating their employees on par with their customers, as the financial institution has been named to Fortune magazine’s “100 Best Companies To Work For” for three consecutive years. Ultimately, a strong belief in a positive customer experience pays off in spades.

Customer Experience 191

Customer Experience North Carolina Raleigh Survey 191

Bank Innovation

OCTOBER 28, 2019

Mastercard has unveiled a series of principles that underline its approach to data security and privacy. In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data.

Security 199

Security Data Innovation Report 199

Cisco

DECEMBER 14, 2020

The Pandemic’s effect on Customer Experience. But as the customer experience simplifies, there is a multifold explosion in application complexity: Businesses are investing in making things better, easier, and more engaging for their customers. Can’t wait until then to learn more?

Customer Experience 78

Customer Experience Innovation Branding Study 78

PYMNTS

OCTOBER 8, 2020

Consider the case of “John the Customer,” whom the data indicates is more likely to convert if he watches an instructional video and signs on for a trial. When John looks but doesn’t buy while on a brand’s web portal, the company should work across channels in a tailored way to capture that conversion. .

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JANUARY 30, 2020

Debit network PULSE recently sought to boost its security by adopting a FICO fraud detection platform that can help it quickly detect and respond to suspicious activities. intended to support fraud fighting without imposing frictions into the customer experience. The solution is. A Big-Picture Approach To Thwarting Debit Fraud.

Security 182

Security Fraud ATM Cards 182

FICO

FEBRUARY 2, 2022

Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

JANUARY 22, 2021

Many consumers are therefore eager for auto financing to be as swift as possible, and companies like auto financing provider Westlake Financial see disbursements delivered over the RTP® network as the future of the industry. That made it essential for Westlake to ensure that it had all of its security measures in place to block fraudsters.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

JUNE 5, 2020

Such solutions can “empower people to control their financial well-being,” Andrew Davies, vice president of global market strategy and financial crime risk management at financial services technology company Fiserv , told PYMNTS in a recent interview. FinTechs can supplement their customer data by tapping third-party repositories as well.

Security 174

Security Fintech Data Fraud 174

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Andy Collins, Fraud Prevention Industry Insights/Industry Relations Executive, Wells Fargo and Company, Inc.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

OCTOBER 21, 2020

Companies charged with protecting people’s data lost ground in 2020, after an abysmal 2019 of breathtaking data breaches. Securing P2P apps as well as other financial accounts will require banks to upgrade their security protocols and customers to take their security more seriously,” per the Playbook.

Fraud 140

Fraud Security Mobile Tools 140

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

FEBRUARY 5, 2019

5), AEVI and Secure Trading/acquiring.com said they have teamed up to offer a POS solution that focuses on white-labeled, standalone and semi-integrated hardware and services. The in-store point of sale environment increasingly leverages digital data to improve customer experiences by becoming an integral point of interaction.

Security 122

Security United States blockchain Innovation 122

The Paypers

DECEMBER 6, 2018

(The Paypers) Okta has announced that Albertsons Companies implemented the Okta Identity Cloud to combine security with customer experience.

Customer Experience 28

Customer Experience Security Company 28

Perficient

NOVEMBER 23, 2020

Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. In an age where 64% of people would consider banking with a tech company, financial services companies are focused more and more on personalized customer interactions.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

AUGUST 13, 2021

The balance of the actions – approximately 15% – were policyholders shopping different carriers…yet another opportunity for companies to differentiate themselves to the shoppers where only 2% of new entry occurs annually. We’ve all heard it’s cheaper to keep a customer than to secure a new one.

Policies 294

Policies Customer Experience Branding Survey 294

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

MARCH 28, 2018

eCommerce companies lost $6.7 According to LexisNexis , chargeback fraud accounts for 28 percent of all fraud that occurs at an eCommerce company, tied for first place with “ friendly fraud.” Fewer than half of companies surveyed by Marsh and Microsoft earlier this year say they estimate financial losses from cyberattacks.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

SEPTEMBER 24, 2020

In today’s top news, MineralTree raised $50 million and acquired two companies, and Robinhood raised $460 million. MineralTree Raises $50M, Buys Two Companies. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift. MineralTree Inc., MineralTree Inc., Trading FinTech Robinhood Markets Inc.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

JANUARY 8, 2021

The deal will grow Equifax’s global presence in digital identity and fraud prevention offerings, as it helps companies better work with their customers as they fight fraud through the Kount Identity Trust Global Network, according to the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In

Security 108

Security Capital Customer Experience Mobile 108

Perficient

JUNE 1, 2023

As the financial services industry continues to evolve, companies are looking for ways to stay ahead of the competition and increase their market share. Enhance customer trust and minimize potential risks by establishing a centralized and reliable platform for regulatory disclosures, ensuring transparency.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

Perficient

AUGUST 1, 2022

Salesforce’s NFT service has prioritized its security features to help combat fraud and help instill confidence in those looking to purchase NFTs. Salesforce noted that the pilot will provide sellers and purchasers with validated smart contract templates as well as fraud prevention measures such as the ability to stop assets and wallets.

blockchain 294

blockchain Chicago Fraud Conference 294

Perficient

JULY 20, 2023

.” Simplify Business Processes With a Comprehensive Digital Payments Strategy The best way to confront these issues is through a comprehensive digital payments strategy that can provide more efficient transactions, help lower fees, enhance security, and simplify record-keeping. Key Benefits of Digital Payments 1.

Strategy 221

Strategy Payments Fraud United States 221

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Building trust is not limited to overarching company leadership.

Community 275

Community Customer Experience ATM Examples 275

FICO

JUNE 21, 2017

At no stage did I get the impression that there was a central location for my data, as I had to repeat my address and account details several times and rerun security checks across automated and human channels. This kind of friction in the customer experience is all too common, no matter what your spend with the provider.

Customer Experience 53

Customer Experience Digital Strategies Strategy Analytics 53

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

AUGUST 11, 2020

The product will also, the company said, protect against identity assumption, bot quotes, and “ghost brokering,” which is when fraudsters use fake documents. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

SEPTEMBER 13, 2018

The ability to bank on the go, across a range of connected channels, isn’t just giving consumers and companies new ways to interact and do business, however. According to recent research , fraudsters stole more than $7 billion from consumers and companies in 2016 alone, and did so on the backs of new technology and high-profile data breaches.

Security 110

Security Fraud Cyber Security Data 110

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144