Perficient
JANUARY 12, 2021
Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. To provide these elevated customer experiences, businesses should consider the opportunity to implement Augmented Reality (AR) into the commerce experience.
Perficient
MAY 6, 2022
According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.
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PYMNTS
FEBRUARY 26, 2020
This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.
Perficient
DECEMBER 30, 2020
Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. What about companies that had both strong internet and store channels?
PYMNTS
OCTOBER 6, 2020
In a wide-ranging online panel discussion with Karen Webster, five executives across payments and supply chain management offered insight into the pain points exposed by the pandemic. That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies.
PYMNTS
SEPTEMBER 17, 2020
The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. If they can’t, there are five or six other companies they can go to in order to get it done.”.
PYMNTS
JANUARY 22, 2021
It can help banks reduce tens of millions of dollars in losses, which will get the attention of every financial services company on the planet. It can also make it possible to preserve a delightful consumer experience while layering in more efficient protections. And these models aren’t one-off events.
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