PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Perficient

DECEMBER 14, 2020

The COVID-19 pandemic has done a great job revealing trouble spots and gaps in many companies’ technology strategies this year. If you’ve discovered that your data strategy and technology solutions need improvement, then this podcast is for you. The value of data in ecommerce, supply chain, and order management.

Data 539

Data UX Big Data Analytics 539

Perficient

NOVEMBER 30, 2020

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. Previously, I discussed personalization’s future in financial services.

Management 309

Management Data Analytics Course 309

Perficient

JUNE 24, 2020

For those not familiar with the company, Nuxeo is the developer of a content services platform that combines enterprise content management (ECM) and digital asset management (DAM) functionality. It has an incredible list of customers. What can companies do to drive more value for their customers?

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships.

System 324

System How To Customer Experience Meeting 324

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. Linear Capital served as the head investor, while additional help originated from KZM & Company Group. RootAnt Finishes Seed Round With $1.46M.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

APRIL 10, 2020

“I think one of the largest reasons [insurers are still using checks] is because claim payments, the paying out of a claim, is [a] loss of money, and it is really hard for companies to focus or invest resources in a place in which you are losing money already,” Michele Schmitt, senior product manager for B2B insurance technology firm Tr?v

Mobile 198

Mobile Technology social media Customer Experience 198

Perficient

NOVEMBER 23, 2020

So what does all of this mean for B2B healthcare companies? It means that not only will the type of customers you serve change, but the buying patterns and product mix is likely to change as well. But you can leverage 3 rd party technologies to provide customer updates on stock statuses for certain high-profile products.

Company 354

Company Customer Experience Conference Guidelines 354

PYMNTS

OCTOBER 8, 2020

This is the decoupling of front-end user experience from the back-end commerce capabilities, like product management, pricing, management payments, etc.,” Instead, Tran said a set of application programming interfaces ( APIs ) that work across channels manage the back end, giving brands speed of execution. . she said.

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 The company added that the COVID-19 pandemic has made chargebacks a more urgent concern as eCommerce transactions have spiked. Dispute management has historically been a drain on both personnel and the customer experience.

Retail 142

Retail Management Customer Experience Capital 142

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Perficient

NOVEMBER 23, 2020

Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. In an age where 64% of people would consider banking with a tech company, financial services companies are focused more and more on personalized customer interactions.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

DECEMBER 3, 2020

My last blog dove into the customer data management challenges financial companies might encounter when starting the personalization journey. Today, I’ll address customer intelligence and the benefits it provides. It enables you to build deeper and more effective customer relationships.

Customer Experience 322

Customer Experience Data Analytics Analysis 322

PYMNTS

NOVEMBER 29, 2017

The business travel and expense (T&E) management space is one of the most active when it comes to new market entrants and innovations for businesses. In part, that’s because young FinTechs are developing sophisticated tools to help companies track spend on business travel. trillion in 2015). trillion in 2015).

Management 100

Management Company Analytics Policies 100

Abrigo

OCTOBER 20, 2020

Learn how to support company culture and hiring long-term talent. Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. Drive Growth. learn more.

Management 195

Management Lending Community Strategy 195

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Bank Innovation

DECEMBER 3, 2019

Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. As part of this effort, the London-based company hired Lisa Fiondella as its first-ever chief data officer in November.

Data 243

Data Management Strategy Technology 243

Insights on Business

DECEMBER 7, 2018

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. Why are financial services companies not innovating fast enough?

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

FICO

FEBRUARY 2, 2022

Be fascinated by your customers, not your technology. Make customers feel safe. I covered commandments 1, 2, and 9 in my post on The Customer Journey. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. Omnichannel is customer-led.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. Using Oracle Data & Analytics to Manage Business Decisions . Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Improving Mobility & Field Operations with Oracle SCM.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

JUNE 25, 2018

Marry tech and talent, then risk management can pay dividends, notes an upcoming PYMNTS webinar. However, for many financial services firms, RegTech’s (Regulatory Technology) potential is limited by any number of causes. Among those factors: the cultural hallmarks of the organizations adopting such technologies.

Risk Management 167

Risk Management Strategy Management Compliance 167

Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

JUNE 30, 2017

Consumers want what they want when they want it, and if a company doesn’t provide it fast enough, it’s likely engagement will be lost on that person. This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. looking to ramp up their technology offerings.

Technology 116

Technology Software Retail Customer Experience 116

Perficient

DECEMBER 2, 2020

And, I use several other companies to support my other financial needs. I, like loads of other customers, are a missed opportunity for banks and other financial institutions. While some companies offer unique products and experiences that are tough to avoid, most organizations have a massive cross-sell/up-sell opportunity.

Data 294

Data Customer Experience Case Study Branding 294

FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them.

Management 98

Management Fraud Customer Experience Compliance 98

FICO

JULY 6, 2023

Beyond the pleasure of leading a FICO Falcon Fraud Manager User Forum and moderating a couple of panel breakout sessions, I I was also able to catch up with many of the fraud-focused attendees from around the world. Let’s dig in a little deeper. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

Perficient

AUGUST 26, 2020

While these salesmen cannot physically be in the space to make sales, adding technology such as Augmented Reality (AR) still gives customers the ability to experience a product and use the salesman as a resource to ask questions and further the buying process. Integrating the Right Technology.

How To 420

How To Customer Experience Online Analytics 420

PYMNTS

DECEMBER 19, 2018

19) that it has inked a partnership deal with Feedzai, an artificial intelligence (AI) developer for real-time risk management across banking and commerce. Our strategic partnership with Feedzai demonstrates our deep commitment to using technology to drive innovation.

Risk Management 162

Risk Management Management Customer Experience Analysis 162

Bank Innovation

OCTOBER 9, 2019

Digital expense management company Expensify launched a corporate card this week, building on its automated transaction tracking technology. The card offers business customers a new tool to manage expenses and adds to the data repository that will help Expensify tailor customer experiences.

San Francisco 150

San Francisco Cards Customer Experience Tools 150

Perficient

JUNE 3, 2020

I love cross-pollination among technology alliances. The announcement this week from AWS and Red Hat to bring managed OpenShift to AWS cloud has me thinking about other great combos such as chips and salsa, or the sun and moon, or Simon & Garfunkel.

Customer Experience 443

Customer Experience Technology Innovation System 443

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. The company notably develops its own software for its mobile ordering app and kiosks — a task that can strain other firms. Small Business Growth Challenges.

Technology 130

Technology Massachusetts Mobile Boston 130

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

PYMNTS

APRIL 9, 2018

Payments and commerce company PaySimple announced its latest integration into a third-party service provider. According to Profit Rhino CEO Jose Moreira, the integration will “improve overall customer experience” for both end-customers as well as the businesses and technicians working in the field. “We

Tools 150

Tools Management Payments Customer Experience 150

Insights on Business

JANUARY 10, 2017

Customers, in huge and growing numbers, no longer want transactions. They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. Examples are manifold. The fuel for digital reinvention is data.

Customer Experience 87

Customer Experience social media Video Innovation 87