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TD Bank On How AI, MFA Are Changing Call Centers

PYMNTS

contact centers for TD Bank , believes it is important for firms to have innovative authentication measures that protect against fraud and deliver quality customer experiences. We’ve seen better conversations [between agents and customers] and more awareness that we offer [TD Voiceprint],” she said. “As

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Biometrics And Beyond For Call Centers

PYMNTS

Digital communications company Twilio is using AI to make voice prints a form of back-end authentication. The company applies it to live voice calls, text messages, WhatsApp and other customer contact channels to support more contextual conversations and voice authentication. Lindsay Sacknoff, head of U.S.

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The cyber security threat landscape in financial services

Insights on Business

Gary Meshell, WW Leader Financial Services, IBM Security, opened his IBM Think 2019 talk, How Financial Services Companies Should Respond to Cyber Security Attacks with a bold assertion and truism. IBM and TD Bank jointly developed cyber security incident response solution for the financial services industry.

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For SMB Underwriting, Exploring A More Reliable Kind Of Alternative Data

PYMNTS

The pullback of banks from the small business lending space left a gap filled by alternative lenders who are exploring new ways to connect entrepreneurs with capital, a journey that includes innovation and a bit of experimentation. “Lenders’ primary goal is to assess a consumer’s stability, ability and willingness to pay.

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What Corporate Managers Get Right (And Wrong)

PYMNTS

88% of finance professionals anticipate a rise in payments fraud , said TD Bank in its latest analysis. TD Bank Head of Corporate Products and Services Rick Burke said corporate treasurers need to begin a dialogue with their banks and financial services partners to integrate adequate security controls within their corporations.

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Are New Prepaid Card Regulations Too Much?

PYMNTS

Around the Digital Banking world. As smartphones become a more crucial part of consumers’ financial lives, companies around the digital banking space recently rolled out improvements or upgrades to the security and financial features to their mobile apps. First National Bank of Pennsylvania, the largest subsidiary of F.N.B.

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Cybersecurity Researchers To Corporates: You’re Being Naïve

PYMNTS

Researchers at cybersecurity analytics company RedSeal released a survey this month that explores why businesses aren’t adequately approaching their security strategies, and it comes in the context of new data from IBM Security that finds U.S. companies’ cybersecurity measures.

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