PYMNTS

AUGUST 4, 2020

According to the survey, three-quarters of them (75 percent) report being positive about the future. For instance, Visa’s survey found that 78 percent have adapted how they pay. Some 49 percent say they shop online when they can, while 48 percent are favoring contactless payments and 46 percent say they’ve cut down on cash use.

Study 315

Study Survey social media Online 315

PYMNTS

DECEMBER 7, 2017

They are a closely bonded community of cosmetics fanatics, and Ipsy isn’t just where they go to buy their makeup — it’s also where they go to learn how to use it. The rare social media sensation who managed to parlay those eyeballs into spend from her watchers, Pham has since moved on from the firm she co-founded — at least, sort of.

Community 100

Community social media Video Branding 100

PYMNTS

AUGUST 1, 2017

Research from MYOB for its most recent Business Monitor survey found small businesses are preparing for some major technology investments. Another technology in focus within MYOB’s report is social media. Surprisingly, only about a fifth of SMEs surveyed said they have a social media presence.

Innovation 118

Innovation social media Survey Tools 118

NCR

NOVEMBER 29, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up.

Online 40

Online social media Management Compliance 40

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up.

Online 40

Online social media Management Compliance 40

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. The participants were asked to pick from pay-per-click (PPC) ads, content marketing, social media marketing, and email marketing. championships. “We

social media 141

social media Branding Examples Marketing 141

PYMNTS

APRIL 24, 2017

According to new data from 1WorldSync, almost half of surveyed merchants and suppliers have lost at least $1 million because of this challenge of omnichannel sales — and more than a tenth have lost at least $3 million. The company released its new survey of 400 merchants and suppliers across Europe and the U.S.,

Survey 175

Survey social media Management Resources 175

PYMNTS

MAY 6, 2019

That is what the latest data from analytics firm Ghost Data strongly indicated, anyway, as its survey of the site has found it is becoming one of the internet’s favorite breeding grounds for the illegal sale of counterfeit fashion items. That progress toward additional eCommerce functionality is likely to progress, according to the survey.

social media 123

social media Branding Survey Report 123

Independent Banker

OCTOBER 29, 2014

And the great news, according to “American Millennials and Banking,” a major new study commissioned by ICBA, is that Bauhs and the 80 million other people in his generational cohort are prime potential customers for community banks. This is really the moment for community banks to show that they’re a fit for millennials.

Millennials 110

Millennials Community Bank social media Community 110

PYMNTS

MARCH 18, 2020

Although there’s no survey to prove it yet, a new factor has likely risen to No. With stores closed (for the most part) retailers need to find reliable ways to communicate with their customers. Many online retail brands, especially in the fashion industry, have gone to discounts and promotions to accomplish that.

Retail 153

Retail Branding social media Online 153

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. — as if they were on a social network. Feedback from traditional post-purchase surveys, for example, tended to be very reactionary and isolated to that specific visit.

Branding 103

Branding Community Survey Data 103

PYMNTS

JANUARY 15, 2019

As many as 73 percent of those surveyed said that it remains difficult to gather the funding needed to get a business off the ground. Visa said Monday evening at a New York gathering in anticipation of the launch that events through a year-long campaign will include interactive workshops, tailored on a community-by-community basis.

Atlanta 189

Atlanta New York social media Community 189

Independent Banker

NOVEMBER 13, 2014

And the great news, according to “American Millennials and Banking,” a major new study commissioned by ICBA, is that Bauhs and the 80 million other people in his generational cohort are prime potential customers for community banks. This is really the moment for community banks to show that they’re a fit for millennials.

Millennials 87

Millennials Community Bank social media Community 87

PYMNTS

FEBRUARY 20, 2019

19), Mastercard announced the launch of its Cybersecurity Toolkit for SMBs, an online resource developed in partnership with the Global Cyber Alliance (GCA) that provides entrepreneurs and business executives with guidance and tools to address the threat of cyberattacks on their companies. In a press release on Tuesday (Feb.

Resources 140

Resources social media Tools Policies 140

Social Assurance

MARCH 1, 2021

Creating a positive customer experience online, therefore, encompasses more factors than ever before. Reviews, listings, social media accounts, and website information constitute the bulk of your online experience. Reviews are left on social media comments, questions, and review sites. Be Open to Change.

Branding 15

Branding social media Online Case Study 15

Abrigo

JANUARY 29, 2015

Hinge surveyed more than 500 professional services firms (in accounting and finance, technology, marketing and other industries), asking about the types of referrals they received and the types of referrals they gave to other firms. Reading about the expert in online reviews. Interacting with the service provider on social media.

How To 150

How To Survey eBook social media 150

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. But for most community banks, building a trustworthy brand isn’t a conscious effort. But for most community banks, building a trustworthy brand isn’t a conscious effort.

Community 139

Community Community Bank social media Security 139

PYMNTS

AUGUST 31, 2016

Just ask NBA superstar James Harden , who has been the subject of intense online ridicule this past week or so after images of his first-ever, Adidas-designed sneaker leaked online. Let’s just say, the pics weren’t well-received by the sneaker-loving community, and Harden’s been hearing it on social media ever since.

San Diego 100

San Diego Portland Wyoming Oregon 100

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Keep it simple with the number and phrasing of questions.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

CFPB Monitor

JULY 19, 2022

July has been designated as “Military Consumer Month,” a public-private marketing initiative created by state and federal agencies and military and consumer groups designed to draw attention to financial issues impacting the military community.

Fraud 78

Fraud National Security social media 78

Long Lasting Ideas

FEBRUARY 2, 2015

While much of the advertising dollar goes to the prized 18-to-35 demographic, Bill Murtha’s recent post on mature adults gives powerful witness as to why marketing to mature adults is critical, especially for community banks and credit unions. 65 percent of those online make purchases because of e-mail. *35 Cars and boats.

Meeting 40

Meeting Marketing social media Community Bank 40

Social Assurance

DECEMBER 4, 2020

Our Annual Marketing and Compliance Survey and Report sought to better understand how some of these changes affected the financial services industry and how community financial institutions responded to the challenges. Social Media Marketing. Community Engagement. Download Our Marketing and Compliance Report.

Compliance 15

Compliance Marketing Report social media 15

William Mills

MAY 4, 2017

With the proliferation of communication channels available today—from traditional print media and broadcast to online and social media—effectively managing a credit union’s communications strategy is a complicated business. Contrary to what many assume, baby boomers are very active on social media.

Millennials 50

Millennials social media Groups Branding 50

Independent Banker

MARCH 15, 2015

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Several retail service experts say it will apply to your community bank, if it doesn’t already.

Community Bank 70

Community Bank Community Operations Retail 70

Long Lasting Ideas

JANUARY 5, 2015

In the age of Apple Pay, Google Wallet, and online banking, the old assumptions are shattered. But how do we attract a generation that communicates phone-to-phone and text to text, not face to face? And at a micro level, how do community banks reach a generation overwhelmed with debt that inhibits wealth?

Marketing 40

Marketing Millennials Community Bank social media 40

Long Lasting Ideas

JANUARY 19, 2015

Do you have testimonials on your web site and reviews on directories and social media sites for your customers and prospective customers to see? What’s also important in this research is the second highest form of trust where 70 percent of consumers say they trust consumer opinions posted online. Pros and Cons of Reviews.

Marketing 40

Marketing social media Online Marketing Strategies 40

Banking 2020

NOVEMBER 27, 2015

When we’re online, we can go anywhere, and surely do. The newest banking survey from consulting giant Accenture confirms many existing notions about customer tastes and preferences, and the opportunities that await institutions able to process them. Some online-only startup, with operations based overseas?

Millennials 40

Millennials Survey social media Online 40

Gonzobanker

FEBRUARY 6, 2017

botification) produces numerous articles in the press and on social media every week. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

botification) produces numerous articles in the press and on social media every week. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

NCR

JUNE 23, 2017

According to an Accenture survey , senior bank staff who participated believe their cyber security defenses are secure even though one-third of attempts by cybercriminals to breach banks are successful. Online fraud is one of the biggest challenges for the financial community. Services Expanding the Threat Landscape.

Fraud 45

Fraud Cyber Security social media Analytics 45

PYMNTS

DECEMBER 13, 2017

It was a very deliberate question, intended to remove any barriers to getting a buyer and a seller to do business online. After all, the founders surmised, even if the buyer didn’t get a product as advertised, all they were out was $5.00, Fiverr’s global head of community told Karen Webster in this week’s Matchmaker Is In. “At

social media 102

social media Online Community System 102

PYMNTS

AUGUST 17, 2017

A recent report from SurveyMonkey , a cloud-based survey development company, found that 80 percent of millennials said they want the option to visit a bank branch in person. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

JULY 9, 2016

A few years ago, The New York Times took a shot at the quantification of fun with an article that does the rounds on social media every summer in late June despite the fact that it is now four years old. We like trackers here at PYMNTS , and fun is one of those things that is notoriously hard to quantify.

United States 101

United States National New York Data 101

William Mills

DECEMBER 12, 2017

In fact, a survey from Microsoft Store of 1,300 U.S. First up was WMA-client Baker Hill, based in Carmel, Indiana and provider of Baker Hill NextGen , a turnkey online loan application system with a roles-based modern user interface specifically engineered to adapt with the evolving needs of financial institutions. Baker Hill.

Conference 40

Conference Innovation Lending Customer Experience 40

Perficient

JULY 31, 2020

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. World Health Organization (WHO) Survey and Situation Report. One of the things that the COVID-19 pandemic has taught us is the value of data.

Data 354

Data Analytics Strategy social media 354

Fintech Labs Insights

SEPTEMBER 8, 2015

“Of the hundreds of banks we talked to,” Zmarzly said, “they all said they want more online engagement, they want lead gen, and that their online calculators were one of their most powerful and most-visited tools on their website.” ” The problem was that the calculators were all self-service.

San Jose 12

San Jose Comparison Nebraska Tools 12

PYMNTS

NOVEMBER 16, 2018

All the data submitted and left behind online by users serves to give software ever-more information about how specific consumers browse, shop, buy, pay and transact (all of which go a long way to helping prevent fraud, of course). percent of banks have genuine artificial intelligence systems in place.

Fraud 108

Fraud United States Data Technology 108