Jack Henry

SEPTEMBER 16, 2021

Heidi Kassab, CEO of Cornerstone Community Financial (CCF) in Michigan, wasn’t thinking about a global pandemic when she decided to implement a secure, augmented chat solution. In fact, she wasn’t sure why her digital banking provider was so focused on building the new technology back in 2018. “[Ben

Michigan 179

Michigan Community Digital Banking Security 179

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

DECEMBER 23, 2019

However, it is a quickly changing industry, thanks to digital banking. Its omnipresence is altering how members want to interact with their CUs, though regulatory and compliance issues often mean that members cannot reasonably expect the same lightning-fast interactions they might get from banks and FinTech firms.

Data 131

Data Lending Michigan Regulation 131

PYMNTS

NOVEMBER 20, 2020

These include South Bend, Indiana-based Teachers Credit Union (TCU), which has nearly $4 billion in assets and serves more than 300,000 customers at 57 branches across Indiana and southwest Michigan. Part of the CU’s mission has also been to reach out to these members to emphasize the safety of its digital offerings.

Technology 253

Technology Indiana Michigan Tools 253

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. A relationship bank with a 37% efficiency ratio? April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). merges with Lakeland Bancorp.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

SEPTEMBER 23, 2019

In the September Credit Union Tracker , PYMNTS explores the latest in the world of CUs, including friction between CUs and the ABA, the increasing importance of social media for member engagement, and how CUs are regaining their personal touch in an increasingly digital world. How Digital-First CUs Can Break The Impersonality Barrier.

social media 157

social media Trends Michigan United States 157

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. The bank not only found opportunities to eliminate the need for manual data entry, but it also estimated that 25 CRM users are saving about an hour per week just by making data easier to find. Digital & Marketing.

Idaho 131

Idaho Michigan System Lending 131