PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

ZootBlog

DECEMBER 10, 2015

She has never seen him interacting with his customers. On the other hand, her local community bank always greets her with a friendly smile and puts a dog biscuit in the pneumatic tube following her transactions in the drive through. Mainsource Bank, based in Indiana, believes a strong community leads to a strong bank.

Customer Experience 60

Customer Experience Indiana Community Meeting 60