Community Customer Experience Idaho Operations 
Gonzobanker
DECEMBER 22, 2020
And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!
Jeff For Banks
DECEMBER 13, 2018
is the parent company of Willamette Valley Bank, a community bank headquartered in Salem, Oregon. The Bank operates five full service offices. It also operates 13 Home Loan Centers in Oregon and Idaho. Founded in 1980, Plumas Bank is a full-service community bank headquartered in Quincy in Northeastern California.
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Gonzobanker
DECEMBER 20, 2019
Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. It was always clear how much Jones loves his credit union, his team and his community.
Gonzobanker
JUNE 26, 2019
Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Idaho Central estimated it gained two to three FTE worth of efficiency in just the time saved at the beginning of every member call. Both thoughtfully embedded inbound call authentication into their respective platforms.
Gonzobanker
DECEMBER 19, 2022
Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. All of this while knocking out a stellar 1.35% ROA and leading industry, community, and philanthropic efforts everywhere. Provident Financial Services, Inc. merges with Lakeland Bancorp.
Gonzobanker
DECEMBER 19, 2016
Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! The big bang project is over.” Check it out on YouTube.
Gonzobanker
DECEMBER 19, 2016
Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! The big bang project is over.” Check it out on YouTube.
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