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NJ-based Provident Bank upgrades digital channels amid pandemic 

Bank Innovation

For one community bank in New Jersey, its digital overhaul came at a crucial time, and Provident Bank has been pushing its digital capabilities to customers during the novel coronavirus pandemic since revamping its online banking earlier this month.

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7 ways community banks can boost profitability

Independent Banker

of digital banking customers said they switched to digital banking because of the pandemic. Source: 2021 Provident Bank survey. These days, there’s a lot to contend with as a community bank, from changing consumer behaviors due to the pandemic to uncertainty surrounding the economy and inflation. Quick stat.

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Fundation Pulls Community Bank Into FinTech Collaboration

PYMNTS

Large financial institutions (FIs) are increasingly turning to FinTech firms and alternative lenders to augment their small business (SMB) offerings, but community banks are beginning to get on board with the partnership strategy , too.

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SBA Struggling To Meet Demand For Relief Loans

PYMNTS

“The expectation that this $2 trillion package would go through Congress and that the money would be flowing three days later, that was never a realistic expectation,” said Patrick Ryan, the chief executive of First Bank, a New Jersey lender. Further, community banks are nearly out of cash.

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Now is a prime time for digital account opening

Independent Banker

How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. The Bank of Idaho integrated online account openings into its website in 2015.

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How to collect positive customer reviews

Independent Banker

When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones. Community banks need to pay attention to what’s being said about them in those spaces. Northpointe Bank, based in Grand Rapids, Mich.,

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Business Trend Lines

Independent Banker

Increased competition from online lenders. Mark Vis, a real estate and commercial loan officer with First State Bank Southwest, a $250 million-asset community bank in Worthington, Minn., has seen more competition from online lenders. Morton, a senior lender at the $120 million-asset community bank.

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