Community Bank Customer Experience Leadership Meeting 
Independent Banker
MARCH 31, 2022
Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.
Independent Banker
MAY 31, 2022
That uncomfortable feeling you get in the pit of your stomach when you decide to try something new serves as a motivator and is why I tell community bankers: “To succeed in today’s rapidly evolving digital landscape, you need to get comfortable with feeling uncomfortable.”. Facilitating open communication. Get out of your comfort zone.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Independent Banker
DECEMBER 31, 2022
Here are what I believe will be the top five opportunities this year: Targeted fintech initiatives focused on meeting community bankers’ unique needs. Agtech, age tech, payments and financial inclusion are top of mind for ICBA, as well as revenue-generating opportunities for community banks. billion in 2020 revenues.
Gonzobanker
APRIL 25, 2024
Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. Thomas proclaimed.
Independent Banker
DECEMBER 31, 2022
We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.
Independent Banker
FEBRUARY 3, 2016
By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.
Gonzobanker
DECEMBER 22, 2020
Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!
Expert insights. Personalized for you.
239 
Let's personalize your content