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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. The CXFS conference was all about the “voice of the customer” (VoC) and how financial institutions (FIs) can improve their customer “listening” skills.

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Finovate Fall 2016 Live Blog – Day 1

William Mills

Perhaps there is a big bank in Canada that has embraced their technology. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Charlotte, NC-based tech company founded eight years ago by a 14-year FinTech veteran from FIS.

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