Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Bank Innovation

APRIL 17, 2018

Americans prefer paying with EMV chip cards to swiping their cards or even paying with cash, according to a recent survey from financial technology solutions provider Fiserv. According to the report, released last week, 36% of the people surveyed said they preferred EMV chip cards to other payment methods.

Cards 199

Cards Payments Survey Financial Technology 199

PYMNTS

JANUARY 2, 2019

While commercial card innovation certainly accelerated in 2018, progress can always continue. Morgan Managing Director and Head of Commercial Card Product Management Naney Pandit says should be a focus this year is in mobilizing the corporate card. One area of development that J.P. Following The Consumer Trend.

Mobile 211

Mobile Cards Samsung America 211

Bank Innovation

AUGUST 10, 2017

The average credit card has six attached fees, despite the increasing consumer preference for no fees at all. This is according to a study by CreditCards.com released yesterday conducted by Harris Poll, which surveyed 100 general-purpose credit cards.

Cards 236

Cards Study Survey Payments 236

PYMNTS

DECEMBER 24, 2020

At the dawn of 2020, commercial cards made up only a fraction of overall B2B payments volume, even as corporates continued their slow-but-sure payments digitization efforts away from the paper check. But in the midst of the coronavirus crisis, the corporate card seemed to unlock more value for businesses large and small.

Course 202

Course Cards Capital Payments 202

PYMNTS

OCTOBER 18, 2018

18) that cardholder signatures will now be optional for the back of credit cards and receipts. Based on a survey in the U.S., only 40 percent of consumers sign the backs of their cards, while one-third of those who haven’t signed said they don’t see a reason to do so. merchants and acceptance for Mastercard.

Cards 218

Cards Survey Security Fraud 218

Bank Innovation

JULY 25, 2017

Customer fears about card security and fraud is increasing, but as it turns out, fewer consumers are actually experiencing that fraud. This is according to the Consumer Payment Card Data Security Perceptions survey by data solutions provider Transaction Network Services, released today.

Fraud 230

Fraud Cards Survey Security 230

PYMNTS

JANUARY 13, 2021

All eyes are on the small business community in the commercial card world as industry players increasingly explore how card products can help Main Street recovery and stay in business. Small Business Card Use On The Rise. Small Business Card Use On The Rise. Amex Under Fed Scrutiny Over SMB Card Practices.

Cards 167

Cards Apple FDIC Samsung 167

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

PYMNTS

FEBRUARY 25, 2020

Mobile Cards: Make or Break? One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

MAY 29, 2019

Gig, eCommerce and public utility firms are putting the spotlight on payment innovations to remain competitive in markets that are becoming increasingly saturated. In contactless payments news, only a small fraction of payments in the United States avoid the swipe or chip card reader. that avoid the swipe or chip card reader.

Innovation 139

Innovation Marketing Payments United States 139

PYMNTS

OCTOBER 28, 2019

CPI Card Group announced that it has launched Second Wave cards for markets including transit, hospitality, entertainment and more. First launched in September, Second Wave payment cards feature a core made with recovered ocean-bound plastic to reduce first-use plastic while diverting plastic waste from entering the ocean.

Cards 101

Cards Groups Marketing Survey 101

PYMNTS

SEPTEMBER 29, 2020

Marqeta , the global card issuing platform, debuted its new Tokenization-as-a-Service (TaaS) product, which allows card issuers to access its tokenization technology, the Oakland, California-based company announced on Tuesday (Sept. This new offering is available for any card type, including cards not issued on the Marqeta platform.

Cards 151

Cards Oakland Mobile California 151

PYMNTS

JANUARY 28, 2021

A transformation toward contactless payments is underway at the nation’s credit unions as the public shuns cash and even physical cards to lower infection risks with COVID-19. This change in consumer behavior is expected to remain even after vaccines are more widely distributed. The High Stakes Of Offering Contactless.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

JULY 14, 2020

PYMNTS research has shown that approximately 40 percent of consumers would be very interested in downloading highly functional mobile card apps that can be used to manage multiple cards, track spending and issue transaction alerts, among many other features. There is an important underlying dimension to these findings, however.

Cards 197

Cards Mobile Groups Survey 197

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

APRIL 9, 2020

In Australia, the commercial card market is one example of how bureaucracy and legacy process have stifled access to important SMB financial services, despite a continued surge in banking innovation and digitization. “People don’t just want a physical credit card to swipe at the shops,” he said.

Cards 150

Cards System Innovation Analytics 150

PYMNTS

MAY 8, 2018

Small businesses (SMBs) prefer not to seek funding to finance their innovative endeavors, according to new research from BMO Wealth Management , which suggests SMBs are missing out on opportunities to drive growth. A survey of more than 1,021 small businesses in the U.S. A survey of more than 1,021 small businesses in the U.S.

Innovation 119

Innovation Survey Tools Management 119

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Unfortunately, credit card withdrawals and those done through traditional payment processors can take a few working days.”.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

APRIL 2, 2019

To that end, Visa announced Tuesday (April 2) that it has introduced Card Payouts, an app designed help mid- to large-sized businesses manage cash flow — and speed payments to gig economy workers, to boot. The app is built to support card capture, tokenization and card-on-file transactions, Visa said on Tuesday.

Cards 201

Cards Payments User Experience Survey 201

PYMNTS

OCTOBER 10, 2018

In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S., That said, different customers have different expectations.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

JUNE 20, 2016

The commercial card industry is progressing, and corporate treasurers say they want in on the innovative action. A survey just released by Capital One found that the majority of corporate treasurers plan to upgrade their commercial card programs within the year.

Cards 101

Cards Innovation Capital Industry 101

PYMNTS

MARCH 4, 2020

The biggest news from the commercial card world this week came from American Express, which is facing allegations that it mistreated small business customers to hike card approval numbers. According to Bloomberg reports this week, American Express is the largest commercial card issuer on the planet, with a market value of $92 billion.

Cards 141

Cards Google Management Fintech 141

PYMNTS

OCTOBER 5, 2020

Retailers must protect customers’ card data from hackers who try to snatch payment details, and following best practices to ensure security requires adhering to the regulations established by the PCI SSC, a global payments industry forum. Compliance Complexities.

Cards 207

Cards Data Compliance Payments 207

PYMNTS

DECEMBER 4, 2020

Mastercard Intros Mobilized Virtual Cards; Defines Intersection Between Functionality And Security. The virtual card offers a strong value proposition for corporates in the form of enhanced security and control over spend. But without support for mobile wallets, v-card adoption can lag. Top Trackers And Reports.

Cards 151

Cards Data Mobile Survey 151

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

SEPTEMBER 9, 2020

Consumers who previously paid for purchases by swiping or inserting their cards at in-store point-of-sale (POS) terminals are now turning to contactless cards and online shopping to safely and easily obtain needed goods. Almost 65 percent of FIs said in a recent survey that their customers are now making more CNP payments, for example.

Cards 162

Cards Fraud Retail Security 162

PYMNTS

SEPTEMBER 15, 2020

million credit card customers to more easily manage and pay their balances. The bank’s “Pay by Bank” platform will be enabled by Mastercard’s Open Banking Connect service, which allows mobile and online credit card customers to make safe and instant electronic payments from their accounts.

Cards 140

Cards Payments Regional Survey 140

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JANUARY 19, 2021

For B2B payments , the pandemic may be the final nail in the coffin of the paper check — and the plastic commercial card, too. The discussion came as the shift toward working from home has been a wholesale one — as surveyed by PYMNTS, 38 percent of individuals work full-time jobs from home; 45 percent work part-time from home.

Cards 234

Cards Payments Management Security 234

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. As detailed in the report, which surveyed the attitudes and perceptions of more than 3,900 U.S. CUs are increasingly moving investments toward innovation and new technologies.

Innovation 142

Innovation Digital Banking Resources Apple 142

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

MAY 22, 2020

Moreover, all demographic groups are far more likely to use phone than email or chat to reach card service departments — and this method is associated with higher satisfaction and resolution rates. Our data suggests that card customer service departments must be equipped to address these fundamental concerns.

Cards 216

Cards Data Millennials Report 216

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. From Dunkin’ Brands to Grubhub , QSRs and ordering platforms are driving innovation with mobile ordering technology.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

MAY 17, 2019

More potential roadblocks to connected vehicles emerge, and new PYMNTS research dug deep into trade credits and corporate credit innovation. Mastercard Revs Its Payments Innovation Engine. The busy morning activity in a coffee shop resembles the new Mastercard innovation push. Top Performers. Here’s why.

Innovation 144

Innovation Lending Bitcoin Payments 144

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52