Remove Cards Remove Fraud Remove Millennials Remove Tools
article thumbnail

NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards

PYMNTS

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. Our research suggests that as important as it is to offer digital tools alongside credit products, FIs neglect the old-school value of customer service at their peril.

Cards 216
article thumbnail

New Data: Consumers Want Banks To Use Location Data To Keep Accounts, Transactions Fraud-Free

PYMNTS

There are other benefits that the function could provide, however, including more robust fraud protection. How can banks better communicate the benefits of location sharing — and its vast potential to combat fraud — to customers who are on the fence? The report surveyed 2,141 U.S. The report surveyed 2,141 U.S.

Fraud 171
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Trucking Payments Tools That Are In It For The Long Haul

PYMNTS

The solutions help SMBs compensate international gig workers through credit cards, digital checks and local bank transfers. The company uses automation tools to accelerate claims processing. It is often too risky for drivers to carry large amounts of cash, but other payment tools can be problematic as well.

Tools 186
article thumbnail

Deep Dive: Why FIs, Businesses Must Readjust Their Debit Fraud Protection Strategies In 2021

PYMNTS

Merchants, card issuers and banks are no strangers to facing off against evolving fraud threats. Debit-related fraud is a particular concern for businesses and banks as failing to thwart such schemes could have significant and costly consequences. Debit And The Fraud Catch .

Fraud 148
article thumbnail

The Impact of Mobile Card Apps On FI Customer Retention

PYMNTS

Community banks and credit unions are feeling the pressure to boost their digital card services or risk losing customers to megabanks and digital challengers, Ondot Systems ’ Chief Strategy Officer Todd Lesher told PYMNTS in a recent discussion. And once a top of wallet is set, the card becomes invisible and changes very infrequently.”.

Cards 224
article thumbnail

Alphabet’s New CEO, Millennial Black Friday Spending And Digital Drivers’ Licenses Top This Week’s News

PYMNTS

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. Millennials Were Black Friday’s Big Spenders in 2019. Millennials were the big Black Friday spenders , shelling out an average of $509.50 Top News . operations.

article thumbnail

Top News In Payments: US Lawmakers Remain Libra Skeptics; Grab Expands Into Vietnam

PYMNTS

From a ride-hailing company expanding into Vietnam to Visa implementing new tools to fight fraud, today’s payments news runs the gamut. Kohl’s to Tap Into Facebook Data to Create Millennial Clothing Line. Kohl’s has teamed up with Facebook to create a curated clothing line aimed at capturing millennial dollars.

US 109