NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards
PYMNTS
MAY 22, 2020
There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. Our research suggests that as important as it is to offer digital tools alongside credit products, FIs neglect the old-school value of customer service at their peril.
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