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NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards

PYMNTS

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. Our data suggests that card customer service departments must be equipped to address these fundamental concerns. cardholders across a range of age and income groups.

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Mobile Cards Key To Winning Bank Accounts

PYMNTS

Mobile Cards: Make or Break? One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

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Why Digital Payments Innovation Sticks To Gen Z

PYMNTS

For its part, Venmo now has an option to transfer money to the bank without a debit card for the same fee. And there is a credit card angle, too, which will apply to dealing with Gen Z users of P2P going forward. Most of these P2P players still allow consumers to use credit cards to fund these transfers,” he said.

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DATA: How FI’s Innovation Gap Is Big Tech’s Big Opportunity

PYMNTS

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. The Headwinds Creating The Innovations Gap . According to the latest edition of the Innovation Readiness report, only 22.3

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Why Community Banks Can’t Afford To ‘Wait and See’ About Faster Payment Innovations

PYMNTS

However, if recent developments in the financial services industry are any indication, innovation waits for no institution, company, agency or, for that matter, Fed report. Many players in the financial services market were already launching innovative solutions without knowing which guidelines the Fed would recommend for the U.S.

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From Investing To Budgeting, How Millennials Are Disrupting Personal Finance

CB Insights

While the media often portrays millennials as preoccupied with the rising prices of festival tickets and avocado toast, their real financial concerns are a bit more practical. Download the free report to find out how fintech is shaping the future of wealth management and investing. get the REPORT on next generation investors.

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New Data: Banks Could Lose A Quarter Of Their Customers To Tech Giants

PYMNTS

Yet, what if these companies extended their presence into banking by offering accounts that improved the way consumers use and manage their credit cards and debit accounts? For the Building A Better App: Banks And The Innovation Imperative Report , a collaboration with Ondot , PYMNTS surveyed more than 3,000 U.S. In fact, 24.3

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