PYMNTS

SEPTEMBER 13, 2018

Discover is adding to its suite of commercial card products. Its newest offering, the Discover It Business credit card, was announced in a press release Wednesday (Sept. Discover is zeroing in on cash back rewards for its corporate customers, offering unlimited 1.5

Cards 117

Cards Customer Experience Security Management 117

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 2) Learn About Me – Preferences and Interactions.

Mobile 294

Mobile Survey User Experience Analytics 294

FICO

MAY 8, 2020

To understand customers’ perceptions of what matters in digital banking including account openings, FICO recently commissioned an independent consumer survey of nearly 5,000 people across ten countries including: Brazil. To understand the statistics for the individual countries surveyed download the infographics: Brazil.

Customer Experience 52

Customer Experience Digital Banking Study Fraud 52

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

Perficient

AUGUST 18, 2022

In fact, in a survey conducted by MagnifyMoney , 42% of respondents (notably, 48% of women and 35% of men surveyed) indicated they believe financial advisors are “only for wealthy people,” and 25% of respondents indicated they don’t see the need for a financial advisor for those younger than middle-aged.

Millennials 473

Millennials Management Tools Strategy 473

FICO

JULY 9, 2018

Despite the constant news of data breaches and card compromises, it seems that millions of Americans think web and phone security measures are too complicated. This is borne out in a new survey conducted by FICO and 72 Point, who polled 2,000 U.S. A survey we did among UK consumers found similar results.

Survey 45

Survey Security Fraud Video 45

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. learn more.

Lending 243

Lending Survey Data System 243

South State Correspondent

MAY 13, 2024

More states require greater disclosure and control over what banks and card processors can charge. Non-sufficient funds (NSF) fees and credit card late fees are also under pressure and are expected to be curtailed. Replacing checks, wires, and card transactions with instant payment rails was a hot topic at the conference.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JUNE 17, 2019

The elimination of fees also extends to charges for monthly maintenance, checkbook orders or replacement debit cards. In recounting benefits still offered to consumers, Discover pointed to Discover Cashback Debit, which offers customers 1 percent cash back on up to $3,000 in debit card purchases each month.

ATM 155

ATM Cards Customer Experience Survey 155

PYMNTS

OCTOBER 10, 2018

In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S.,

Innovation 152

Innovation Customer Experience Data America 152

Accenture

MAY 22, 2019

In fact, our survey reveals that commercial banking customers put payments in the top three areas where their businesses could be improved in partnership with their bank. Customer experience mastery is core to their business models. No cash, check or credit card required. The threat is real.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 31, 2019

The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. shoppers “finally [beginning] to embrace mobile payments and contactless cards to pay in-store.”. The end of one decade, the beginning of another.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

NOVEMBER 17, 2020

The rising trend of digitization in commerce and the increased occurrence of card-not-present fraud were not created by the COVID-19 pandemic. Not having the use of their card for a period of time or access to their credit limits or access to their money — it's a big deal.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 percent had falsely claimed a charge on their credit card was fraudulent to score a refund.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

JANUARY 26, 2021

Recent research highlighted in the December issue of the Delivering On Restaurant Rewards report, which is based on a survey of 2,123 U.S. Advanced learning technologies, such as artificial intelligence (AI), can enhance loyalty programs and help quick-service restaurants (QSRs) keep customers engaged and returning for more.

Seattle 266

Seattle Mobile Customer Experience Survey 266

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. Although this is certainly expensive for merchants, it has proven to be a worthy investment.

Fintech 474

Fintech Trends South Dakota Apple 474

FICO

MAY 17, 2022

You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . Our survey also showed that some work may need to be done by banks to improve how consumers perceive the support offered in fraud cases. Banks also have the opportunity to improve fraud response efforts.

eBook 52

eBook Survey Fraud Millennials 52

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

JUNE 19, 2018

Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app. Twenty-six percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was delivery. Debit Cards. Gift Cards.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S.

US 196

US Data Online Meeting 196

FICO

DECEMBER 13, 2022

Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Resist Friction. Customers Prefer Biometric Security. Download the white paper on this survey.

Fraud 52

Fraud Security Survey Customer Experience 52

PYMNTS

MARCH 8, 2019

A full 45 percent of retailers listed it as a priority this year, according to a recent survey, and more restaurants are aiming to get in on the action as they work to maximize productivity, minimize wait times and enhance consumers’ in-store experiences. Around the mPOS World. Inside Reebok’s mPOS Approach.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

FEBRUARY 18, 2020

Requiring multifactor authentication (MFA) could add frictions to companies’ payment systems and customer experiences, but such tools are necessary to enable smart authentication and compliance decisions. One report found that customers who use at least three channels provide double the revenue of those who use just one.

Fraud 131

Fraud Customer Experience Compliance Survey 131

Perficient

AUGUST 30, 2020

While you may not build out a persona card for the journey map persona, you still must have a solid understanding of who it is. You might also use site surveys or other market research to learn more about your persona. Start with index cards or post-it notes. Understand your healthcare persona. Research the healthcare journey.

How To 332

How To Cards Online Survey 332

PYMNTS

NOVEMBER 29, 2018

Consumer Payments Experience: A Blueprint for Creating Positive Behaviors,” asked 2,425 customers about their bill-paying experiences. The survey showed that 60 percent of those questioned were anxious about their bills, 46 percent regularly paid late and 39 percent had to call someone about their accounts.

Report 122

Report Survey Tools Customer Experience 122

PYMNTS

JULY 18, 2017

In a survey held from the end of June into early July and conducted by SurveyMonkey , the web-based survey firm queried more than 1,000 adults above the age of 18, 290 of which were defined as 18- to 34-year-olds: millennials. And guess who won out?

Millennials 144

Millennials social media Survey Online 144

PYMNTS

SEPTEMBER 13, 2016

Along with that growth in card numbers, said the firm, purchase transactions and volumes are also on the upswing. In a press release detailing the survey results, Entrust Datacard noted that instant issuance technologies were first adopted by smaller banks and credit unions almost a decade-and-a-half ago. in the past year.

Case Study 100

Case Study United States Analysis National 100

PYMNTS

NOVEMBER 17, 2020

A European Commission survey from earlier this year revealed that only 21 percent of those who were scammed reported it, and that share rises to 44 percent when stolen amounts exceed €50 ($59 USD). Most of the victims who did report such fraud contacted their banks, credit card companies or the police rather than regulatory authorities.

Fraud 223

Fraud Payments Survey Security 223

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JANUARY 22, 2021

QSRs are realizing the benefits of offering customized rewards geared toward patrons’ specific needs through the channels they use most. One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs.

Data 144

Data Customer Experience United States Policies 144

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment). Possession – something you have (e.g

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

FICO

NOVEMBER 1, 2022

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. To find out FICO surveyed 1,000 Canadians. Processes that Balance Customer Experience and Fraud Protection. More About our Survey.

Fraud 52

Fraud Survey Customer Experience Data 52

Perficient

MARCH 3, 2021

The team continued to build its presentation and incorporated customer research early by conducting 20-minute interviews with parents and educators to understand why they bought books, the type of books they bought for their children, and if the pandemic has affected the traditional style of storytelling that children experience.

UX 539

UX Meeting social media Strategy 539

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce.

Study 205

Study Cards Payments Innovation 205