PYMNTS

FEBRUARY 3, 2020

Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. Citi will harness technology from artificial intelligence (AI) firm Interactions , which specializes in conversational AI. Citi’s Commercial Card cardholders can use their own words and speak in their own voices.

Cards 133

Cards Innovation Customer Experience Technology 133

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back. McLaughlin said.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

JANUARY 9, 2020

The program is housed in an app that will provide users with a photorealistic AR experience in a 360-degree virtual environment, where they can interact with a number of displays that educate them on the features of their card. To begin, the users must scan their cards on their phones. According to the J.D. Power 2018 U.S.

Cards 131

Cards Examples Regional Apple 131

PYMNTS

OCTOBER 1, 2019

It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. The number of EMV payment cards in circulation around the world stands at more than 7.1 Such issues will have to be worked out over the next 12 months.

Innovation 167

Innovation Customer Experience Retail Operations 167

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. Technology has come a long way since then.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. Technology today can automate a range of workflows surrounding a B2B payment, including invoicing, payment term management and payment processing.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

FEBRUARY 28, 2020

Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Conrad also said the bank is working to make sure all of its customers have access to online banking. Net income CAGR was 8.2 percent throughout the same time period.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Banks have been creating their own IT scripts and technology stacks for decades. Cost is only one consideration.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

AUGUST 11, 2020

“Currencycloud provides easy to integrate cloud-based services, which can seamlessly support our operations in all the markets we want to offer a service.” “The focus on customer experience and the need to have very high levels of regulatory oversight and efficient onboarding is what we do best.

Customer Experience 245

Customer Experience Regional Payments Marketing 245

PYMNTS

JANUARY 20, 2020

In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment. There were also New York Post reports that the technology might make an appearance at Whole Food checkouts this year.

Payments 277

Payments Data Cards New York 277

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JULY 27, 2020

If you’re seeing evidence of these new customers, partnered with very high bounce rates on key pages, then it’s time to look at building out a B2C strategy. People / Process / Technology. People – Do you have the dedicated employees to staff a B2C operation? Are you currently able to accept credit cards?

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JANUARY 13, 2021

To get a sense of the inefficiencies inherent in traditional collections activities, Shields said that collections departments would typically “call all their customers in the portfolio, usually only looking at the past-due amounts, which helps them prioritize and figure out who they should be calling first.”. Improving Cash Flows .

Resources 235

Resources Payments Operations Training 235

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” She also helped to expand Apple Pay into Asia and Europe, enabling the service to be used by thousands of merchants.

Apple 225

Apple Payments Customer Experience America 225

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. And, I didn’t have to pay interest, so I’d say Afterpay worked out for me well in this instance.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 26, 2017

“Developers can literally come in, sign up and start building a card product,” said Gardner. The typical way of building a card product, by going to a bank and leveraging that bank’s platform, need no longer be the norm.

Cards 125

Cards System United States Payments 125

PYMNTS

NOVEMBER 25, 2019

You might end up ordering or paying with your face via facial recognition technology. Assuming the consumer has a mobile device and uses Apple or Google, the technology can push a loyalty program sign-up offer — sometimes including pre-filled forms — via the person’s NFC-enabled phone. “You You can get rid of the loyalty card.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

SEPTEMBER 22, 2020

It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. Some dishonest customers request refunds even though they have received and consumed their meals or realized that family members have purposefully or accidentally used their cards to make food purchases.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

DECEMBER 30, 2020

Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 But looking ahead, it is no longer enough for B2B sellers to merely offer card or ACH payment acceptance at the digital point of sale.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks.

User Experience 253

User Experience Security Payments Compliance 253

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. The latter allows customers to carry out all the operations of traditional branches and to receive assistance from remote operators.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). The financial institution (FI) said that, as of the end of Q3, the domestic card loans ending balance stood at $104.7 Credit card loans increased 1 percent to $113.7

Capital 101

Capital Cards Conference Customer Experience 101

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JULY 28, 2019

The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. The $55 million center, expected to become operational in 2021, will measure up to 375,000 square feet and is expected to generate up to 400 new jobs. the release said.

Florida 129

Florida Customer Experience Mobile Cards 129

PYMNTS

AUGUST 19, 2020

According to Fordyce, when it comes to B2B payments technology and AP automation, targeting the unique needs of particular verticals is one impactful way to stand out. “You get the best of what traditional banks can offer, combined with the flexible technology solutions that FinTechs offer.”

Fintech 319

Fintech Resources Payments Industry 319

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1. Employees are savvy with technology. Keep it simple.

Conference 340

Conference Video Branding Meeting 340