PYMNTS

JULY 28, 2019

Kroger is excited to enter Florida to redefine the customer experience through our industry-leading partnership with Ocado,” said Rodney McMullen, Kroger’s chairman and CEO. Kroger recently introduced Kroger Pay , a new mobile payment option and loyalty rewards card. the release said.

Florida 129

Florida Customer Experience Mobile Cards 129

South State Correspondent

OCTOBER 26, 2023

Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction.

Community Bank 91

Community Bank Community Customer Experience Data 91

PYMNTS

DECEMBER 28, 2020

“There are still a lot of checks that happen within that workflow,” Sassone said — and thus there’s an opportunity for banks to think about innovation, to modernize current workflows and to leverage some of the innovation that is happening within the FinTech community.

Payments 215

Payments Innovation Software Fintech 215

ZootBlog

FEBRUARY 12, 2016

However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. The experience left me wondering, with today’s technology how could this be possible. The digital movement is going to drive customer satisfaction and community banks must be ready.

Community Bank 63

Community Bank Community Technology ATM 63

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot.

Innovation 128

Innovation Compliance User Experience Cards 128

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

The Financial Brand

MAY 6, 2020

The shift to digital payments and credit card use prompted by COVID-19, plus better risk controls, can help community institutions stand out. The post Three Payment Trends Give an Edge to Community Financial Institutions appeared first on The Financial Brand.

Community 30

Community Trends Payments Branding 30

PYMNTS

DECEMBER 10, 2019

Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.” We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

DECEMBER 30, 2020

But looking ahead, it is no longer enough for B2B sellers to merely offer card or ACH payment acceptance at the digital point of sale. To create a good customer experience, merchants need to adjust their checkout experience to match the specific needs and requests of that market.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end.

Payments 169

Payments Branding Customer Experience Strategy 169

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions. The customer connection. Faster payments.

Trends 91

Trends How To Payments Community Bank 91

South State Correspondent

OCTOBER 4, 2022

Hundreds of banks attempt to wow their customers by sending birthday cards, banking anniversary cards, offering chocolates at the teller window, and providing a free month of interest on their consumer loans. To track if they are wowing the customer, banks compare their score to the benchmark.

How To 195

How To Customer Experience Examples social media 195

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

SEPTEMBER 13, 2016

Along with that growth in card numbers, said the firm, purchase transactions and volumes are also on the upswing. million EMV-enabled payment cards issued across the platform in the U.S. million EMV-enabled payment cards issued across the platform in the U.S. in the past year. in the past year.

Case Study 100

Case Study United States Analysis National 100

PYMNTS

JANUARY 8, 2019

There’s more to consumer life than purchase history — and more to card acquisition, too. Consumers want engagement and experiences, and issuers that can provide that can not only gain new customers, but keep tighter and more profitable holds on their cardholders. Cigar Experience. That is not going to change overnight.

Cards 140

Cards Software Regional Data 140

PYMNTS

AUGUST 12, 2020

In a press release , the company announced plans to offer community banks and credit unions (CUs) its banking technology, which can enable these FIs to more adequately compete against larger banks. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

Gonzobanker

MAY 23, 2024

Cornerstone surveyed over 300 community banks and credit unions and found that more than 60% are not satisfied with their current core provider across several categories. Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency.

System 109

System social media Technology Training 109

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. times faster than card-based transactions.

Cards 60

Cards Fraud Apple Google 60

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

JANUARY 2, 2019

ACI said the offering enables customers to tap into reduced timelines, increased transparency and the same-day transfer and use of funds. In all, ACI noted that the global gpi community has come to encompass close to 300 banks. The service enables tenants to make automatic payments for rent.

National 122

National Innovation Customer Experience Payments 122

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. J oin our community for career tips, upcoming opportunities, and to keep up with all things Life at Perficient. According to our clients , our Pega team is top notch. Not ready to apply?

Leadership 467

Leadership Groups DC Management 467

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. One rewarding initiative came about in December with Swisscard, one of FICO’s customers and a leading credit card company in Switzerland. Join us there!

Leadership 52

Leadership Software Community Florida 52

Abrigo

FEBRUARY 27, 2020

Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. I’m surprised at how inefficient and poorly automated things are,” said David O’Connell, Senior Analyst with research firm Aite Group , after reviewing the survey results.

Lending 243

Lending Survey Data System 243

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. Acronym of the Year – CCCA (Credit Card Competition Act).

Community 216

Community Fintech Industry Innovation 216

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. Venmo, just like Google, has become a proper noun AND a verb. Open banking made this possible.

Innovation 156

Innovation Security Data Innovation Strategies 156

PYMNTS

FEBRUARY 20, 2017

“After factoring in day count differences and typical seasonality, trends were relatively stable in January and within our expectations,” Mary Mack, head of community banking, said in a press release. “We For the third consecutive month, customer loyalty scores were up but still showed a decrease year over year.

Community Bank 100

Community Bank Trends Customer Experience Survey 100

PYMNTS

NOVEMBER 13, 2019

Edwards discussed the range of faster payment rails available for payers today, including cards, Nacha’s Same Day ACH, The Clearing House’s RTP network, the Federal Reserve’s upcoming FedNow service and a slew of FinTech services looking to nix the reliance on banks to move money more quickly. ” In the U.S.,

Payments 129

Payments Cards Marketing Fintech 129

South State Correspondent

JUNE 27, 2023

While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance. Enhanced Customer Experience: With its rich data capabilities, banks can offer better services to their customers.

System 195

System Data Examples Payments 195

PYMNTS

JULY 15, 2019

Cryptocurrency, the community and the technology are simply new media for all of the existing illicit actors that commit crimes over computer networks,” Goldman explained. “A Bitbuy’s more than 50,000 registered users are required to provide credentials, such as government-registered identification forms, names, addresses and emails.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Through its strong community, Iobst says, the company has been able to receive product feedback and customer love immediately and directly. (It

Payments 116

Payments Branding Innovation Community 116

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Nubank started with a credit card offering, followed by deposit accounts, then lending, and then payments, investing, and insurance. Nubank follows the formula of some of the best companies on earth.

Branding 221

Branding social media Strategy Data 221

PYMNTS

MAY 29, 2020

In fact, the most technologically advanced thing you were likely to encounter “was a clown at the drive-thru with a microphone in its mouth,” said Rich Stuppy , chief customer experience officer at fraud prevention firm Kount. Kount staffers are often asked: “How many pizzas or hamburgers could the fraud community really be after?

Fraud 161

Fraud Security Customer Experience Groups 161

PYMNTS

DECEMBER 1, 2016

“At the highest level, Verint’s mission is to help our customers optimize customer engagement using actionable intelligence,” said Ben Smith, senior vice president and general manager of customer experience solutions at Verint. “We Verint is a publicly traded company that generates over $1 billion in revenue.

Customer Experience 100

Customer Experience Retail Analytics Mobile 100

Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. says most community banks are gathering, monitoring and reporting data well from core areas.

Data 88

Data social media Community Bank Community 88