Remove Cards Remove Chicago Remove Online Remove User Experience
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Should QSRs Be Scared Of ‘Ghost’ Restaurants?

PYMNTS

Cloud kitchens, sometimes called KaaS (kitchens as a service) or ghost kitchens have emerged as a new model, driven by the rise of online ordering and delivery services. Recent data indicates that consumers increased their spending on online food delivery in 2019 by almost 15 percent year over year.

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Apple Pay’s Tough Twenty Months

PYMNTS

People who haven’t tried Apple Pay say they’re satisfied with what they’re using today – which in the day and age of EMV chip cards and dipping and waiting, is, frankly, surprising. Nearly 50 percent of those consumers say that they like other things better – cash and/or cards and/or products that offer rewards. But that’s the reality.

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How P.F. Chang’s Keeps Its App Offerings Safe And Secure

PYMNTS

Chang’s developed its mobile app with safety and customer experience in mind, and plans to leverage mobile order-ahead’s popularity to boost purchases at a new takeout-only location in Chicago. It makes it so that you don’t have an overly complex user experience.”. Cooking Up A Fresh App .

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Paying City Hall, At The Kiosk And Beyond

PYMNTS

News came earlier this month that Chicago’s finance department is enhancing its payment services in a multi-part initiative rolling out this year. The department is debuting an online platform that will let the city’s residents and businesses pay fines and fees owed to the city.

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Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes?

PYMNTS

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. As VB explained, if Google’s brand and role are more prominent, that’s a fairly different experience than if the bank is more prominent.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Customer journey: Using chat to get people from online to brick-and-mortar. Once the chatbot was in the hands of users, however, it became clear that there was a gap between what the service promised and what it actually offered. While M was capable of handling simple questions like “Where can I get a good burger in Chicago next week?”

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Why The Next Big Connected Commerce Play Is Television

PYMNTS

And why do card networks and banks continue to hire actors and spokespeople to blanket the airways with clever ads that tout the merits of using their products? Popeil set up shop in New York in 1937 and then later in Chicago in 1941, where he invented a slew of household gadgets — like potato peelers and cheese slicers. In the 1960s.