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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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How Alternative Lending Technology Stays Flexible For SMBs

PYMNTS

While this partnership model remains popular, market volatility has once again created a need to connect more SMBs to capital as quickly and efficiently as possible. In Canada, one of those alternative players is Thinking Capital. Flexible Technology. What's just as important is to ensure that lending technology is flexible.

Lending 289
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PAAY Rolls Out Partner Platform To Complement EMV 3DS Technology

PYMNTS

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. PAAY also announced that it had appointed Adam Gluck to be the company’s first chief product officer (CPO) and chief technology officer (CTO).

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India’s Tata Capital Introduces App For Commercial Loan Clients

PYMNTS

Mumbai-based Tata Capital , a division of Tata Group, is rolling out a mobile app to make it easier for its business loan customers to manage their accounts. Tata Capital is deeply invested in providing easy access of credit to merchants and dealers through its Channel Finance and Term Loan products.

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Highspot Secures $60M In Funding Round Led By ICONIQ Capital

PYMNTS

ICONIQ Capital led the round, with participation from new investor Sapphire Ventures and all existing investors including Madrona Venture Group, OpenView, Salesforce Ventures and Shasta Ventures. “Sales technology is moving toward a system of intelligence and collaboration. percent in 2017. This is Highspot. .”

Capital 108
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UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

EXCLUSIVE— With the help of APIs and other technologies, U.S. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […].

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5 Banking Trends We’re Forecasting for 2023

Perficient

User experience. As the use of technology continues to increase, it should not get more difficult to use. While institutions want to increase their technology play, they are weary of overcomplicating operations. Another example is Eno , Capital One’s virtual assistant.