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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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How P.F. Chang’s Keeps Its App Offerings Safe And Secure

PYMNTS

This work is meaningless, though, if fraudsters can run amok in user accounts, and restaurants are not immune to emerging, innovative fraud. Chang’s utilizes numerous security features to protect itself and its customers from account takeovers, brute force attacks and other cybercrimes. The Secret Sauce Of Security.

Security 140
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CPG Companies Capitalize On Dramatic Digital Shift

PYMNTS

Many CPG companies like Pepsi and Heinz have launched limited but innovative D2C programs. According to a recent Euromonitor survey, more than 95 percent of CPG online sales occur on retail partner sites, because consumers are attracted to the selection of products and personalization of the experience. “To

Company 140
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In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

PYMNTS

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

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PAAY Rolls Out Partner Platform To Complement EMV 3DS Technology

PYMNTS

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. In that instance, merchants have to contend with cart abandonment. seconds on average through EMV 3DS.

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Brex Offers FDIC Insurance, Adds Chief Legal Officer

PYMNTS

“This partnership aligns with UMB’s strategy of working with best-in-class innovators like Brex.”. Her role will include legal and compliance oversight including the company affiliate, Brex Treasury LLC, a Securities and Exchange-registered broker-dealer. Brex also announced Katie Biber has been named chief legal officer.

FDIC 166
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Seller Platforms And Digital Marketplaces Define B2B Payments For 2021

PYMNTS

Corporate Spending Innovations (CSI) President David Disque , for instance, spoke with PYMNTS about the challenges organizations face regarding interconnectivity with their business partners, as well as the friction that exists in moving not only electronic money, but electronic data from one corporate to another. It's All About Timing.

Payments 297