Perficient

MAY 28, 2020

Utilities, historically, have made heavy capital investments with little to no competition, slowing rapid evolution difficult. There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

OCTOBER 11, 2020

8) that it had received $200 million in new capital from existing investors Valiant Peregrine Fund and D1 Capital Partners, boosting Instacart's valuation to $17.7 Representatives of grocery-delivery powerhouse Instacart have met with investment bankers to explore taking the company public, the Financial Times (FT) reported.

Report 268

Report United States Capital Retail 268

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

Oklahoma 253

Oklahoma Branding Tools Online 253

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

PYMNTS

DECEMBER 17, 2020

United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals.

Fraud 255

Fraud Online Retail Examples 255

American Banker

MAY 9, 2024

Depositors are still flocking to online-only banking platforms offered by companies such as Ally, Capital One and Discover. But overall customer satisfaction took a "statistically significant" drop, according to a new J.D. Power report.

Digital Banking 66

Digital Banking Capital Online Report 66

PYMNTS

JUNE 8, 2020

Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. Dispute management has historically been a drain on both personnel and the customer experience. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure.

Cards 235

Cards Capital Online Security 235

PYMNTS

SEPTEMBER 8, 2016

Starting today and running through the end of 2017, travel-loving Capital One customers with either the Capital One Venture Card or the VentureOne Card will have a new perk to play with. But discounts aren’t the whole of the model, since even Shank noted that there are other ways to save when booking online.

Capital 100

Capital Cards US Customer Experience 100

PYMNTS

DECEMBER 4, 2019

The beauty brand has launched pop-up shops in cities such as Austin, Miami, Boston and London, but its success has primarily been in online sales of its lotions, lash products and soft, pink-colored lip balms since its 2014 inception. fragrance sales.”. fragrance sales.”.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To PayPal Holdings Inc. provided $5 million in grants to support Black-owned businesses in the U.S.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

AUGUST 17, 2020

the commission-free online brokerage that offers a mobile app to invest in stocks, ETFs and options, announced a $200 million Series G funding, bringing its valuation to $11.2 The investor is D1 Capital Partners L.P., the two-year-old New York-based global investment firm that deploys capital in public and private markets.

San Francisco 100

San Francisco Arizona Texas Capital 100

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. said Rainey. They’re not,” said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

JUNE 18, 2020

It noted that an urgent need to raise capital does not currently exist but it “intends to evaluate assessing the financing markets and may look to raise capital, when and if the Company deems it prudent, to further strengthen its balance sheet.”. and global markets resulting from COVID-19.”. In separate news, retailer Express Inc.

Branding 141

Branding Report Guidelines Retail 141

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Bank Innovation

SEPTEMBER 19, 2016

Earlier last week a study was released by Mitek that ranked fifteen of the world’s banks from best to worst in one teeny tiny category: customer experience with the banks’ mobile deposit features. In this one category—which was somehow broken down into 51 sub -categories when the data was analyzed—Capital Read More.

Study 150

Study Customer Experience Capital Mobile 150

PYMNTS

SEPTEMBER 30, 2020

Online commerce platform VTEX completed a fund-raising round that puts its valuation at $1.7 VTEX calls itself “the world’s first and only fully integrated commercial marketplace-OMS platform” and said the new funding round of $225 million included Tiger Global, Lone Pine Capital, Constellation, Endeavour Catalyst and SoftBank.

Branding 131

Branding US Customer Experience Online 131

PYMNTS

MAY 14, 2020

One of the grandmother’s chores on a particular day was ordering groceries online. The idea for Fast was born in that one frustrating experience. There’s over a billion people [sheltering] in place in their house and primarily they’re ordering groceries online, I mean they’re ordering virtually everything online.

Retail 213

Retail Online US Meeting 213

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. experiments with a more visible move from shareholder capitalism to stakeholder capitalism.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Irrelevant, Ill-Suited Info.

Study 196

Study social media Millennials Retail 196

PYMNTS

JUNE 15, 2020

But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming). For the record, webrooming was beating showrooming in a survey conducted in late 2019.

Retail 175

Retail Survey Comparison Online 175

Accenture

MAY 22, 2019

Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. For example, Stripe offers online payment processing for e-commerce businesses of all sizes through a suite of payment APIs. Customer experience mastery is core to their business models. The road ahead.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. Even in pre-pandemic times, some of the key initiatives from financial institutions were focused on improving the customer experience, while at the same time focusing on fraud prevention,” he said.

Fintech 151

Fintech California New York ATM 151

PYMNTS

JUNE 3, 2020

The company debuted a bolstered buy online, pick up in store ( BOPIS ) customer experience in some locations, with plans to expand that capability to the complete store base by the close of Q3. Additionally, Express said it decreased its forecasted yearly capital expenditures by roughly $25 million.

Columbus 130

Columbus Illinois Ohio Guidelines 130

PYMNTS

SEPTEMBER 8, 2020

The new features include price reduction, online deal notifications and product alerts for customers. Capital Management is seeking to keep the $175 million it received when Citigroup accidentally paid out several Revlon lenders around $900 million in total. Klarna Debuts Social Shopping in UK. s devices.

Payments 141

Payments California Apple Video 141

PYMNTS

MARCH 22, 2018

According to Venture Beat , this latest round of funding was led by Manhattan-based VC firm Stripes Group, with participation from existing investors that include Union Square Ventures, Insight Venture Partners and Spark Capital. With data breaches in the news daily, it’s no surprise that fraud detection is big business.

Fraud 108

Fraud Atlanta Capital Big Data 108

PYMNTS

DECEMBER 6, 2018

A variety of factors go into why large banks are less likely to approve small business loan applications than credit unions, including tighter risk and capital control requirements, as well as greater application volume. “The digital lending experience for small businesses is a complicated, sometimes confusing, process,” he noted.

Training 161

Training Fintech Lending Customer Experience 161

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

DECEMBER 19, 2018

Allowing them to manage their everyday financial needs in the same place they shop aligns with our vision to deliver an easy and convenient customer experience.” ” The partnership is a step toward MoneyGram’s goal of building and capitalizing on a strong physical network to help customers who use cash regularly.

United States 129

United States Customer Experience Mobile US 129

Perficient

JULY 21, 2023

It can also provide the bandwidth and insights needed to begin creating new online digital products and services that customers are looking for like digital wallets and mobile banking apps that consumers look for. For example, cloud-based security solutions protect financial security systems and detect and prevent cyber threats.

Industry 221

Industry Data Training Technology 221

Perficient

MARCH 8, 2023

This program strives to provide “women entrepreneurs around the world with business and management education, mentoring and networking, and access to capital.” As part of the initiative, Goldman Sachs developed a free online business education program available to women globally.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

NOVEMBER 27, 2019

Online small business lending platform Funding Circle is launching a new feature for U.S. At Funding Circle, we are committed to the best customer experience, which includes creating flexibility for our borrowers,” said Funding Circle U.S. small businesses to be able to choose from three approved loan options.

Customer Experience 132

Customer Experience Lending Operations Capital 132

PYMNTS

JULY 18, 2017

Headway Capital , which provides online flexible credit lines of up to $50,000 for­­ U.S. small businesses, has learned through experience what a difference it makes to automate these early decisions. “As At that point, live underwriters jump in and run additional reviews or verifications if they think it necessary.

Analytics 145

Analytics Capital Fraud Chicago 145