PYMNTS

AUGUST 31, 2016

One minute, you can have the hottest product or store on the block — think Aéropostale about a decade ago — and the next, no one wants to buy the product any longer, the brand is now suddenly considered uncool and nobody’s shopping there any longer ( think Aéropostale today ).

San Diego 100

San Diego Portland Wyoming Oregon 100

PYMNTS

FEBRUARY 23, 2017

Not surprising, considering underwear weren’t really at the top of the list for what most men considered important products to upgrade or focus on — for years, men have pretty much just continued to wear the same styles and brands they always have. Now we’ve really taken up this online-first approach, but we’ve never been online-only.

Branding 109

Branding San Diego Los Angeles Online 109

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. The Gonzo In Remembrance Award Goes to the vibrant and unforgettable Irene Oberbauer , retired CEO of San Diego County Credit Union. Kudos to blazing new trails that many institutions are taking on in 2020. Nicely done!

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

SEPTEMBER 10, 2018

Brands, retailers and payment providers are already preparing for the arrival of Gen Z as adult consumers. The retail chain recently launched three house brands geared toward its teen and young adult customers. Two brands will focus on clothing, while another will focus on electronics. And for the U.S. Consider Target.

Millennials 112

Millennials San Diego Branding Study 112

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Department Whose Brand Isn’t Improving Award. Freudian Slip Award.

Community Bank 60

Community Bank Apple Community Technology 60