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The Buyers: Studying Chinese Consumers’ Online Interactions

PYMNTS

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue. In 2015 alone, McKinsey & Co.

Study 119
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Banks can take cues from challengers on digital customer acquisition: Gartner

Bank Innovation

While large banks may not feel threatened by personal finance apps or digital-only challengers, they can learn from them on the digital onboarding front, a recent Gartner study observed. It examined 1,200 data […].

Regional 273
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PYMNTS Study Tracks COVID-19 Changing Life In America

PYMNTS

The first study in the series went into the field on March 6-7 and revealed that the public had moved with greater speed than government health officials by engaging in protective behavior that was more stringent than official guidance in the early weeks. Most consumers said a vaccine — not discounts — would get them traveling again.

Study 150
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Lexus Gains A Partner In Online Reputation Management

PYMNTS

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151
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Consumers' Preference For Online Car Sales And Auto Loans Shakes Up Banks And Dealers

PYMNTS

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumer Financing Satisfaction Study. Consumers and Banks Both Like Online Auto Loans. Online Sales Are Also Booming. But not surprisingly, online car sellers are thriving this year. Power 2020 U.S.

Online 214
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New Clearbanc Program Protects Online Merchants’ Inventory

PYMNTS

Since an increasing amount of BFCM shopping is comprised of online orders, Clearbanc said it’s important for eCommerce brands “to front-load inventory sourcing for the holiday season.”. Consumers are most concerned with getting good deals around the holiday season, according to a recent study by Deloitte. percent.

Online 105
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Clearbanc Offers Inventory Protection For Online Merchants As Tariffs Approach

PYMNTS

Since an increasing amount of BFCM shopping is comprised of online orders, Clearbanc said it’s important for eCommerce brands “to front-load inventory sourcing for the holiday season.”. Consumers are most concerned with getting good deals around the holiday season, according to a recent study by Deloitte. percent.

Online 106