Perficient

NOVEMBER 6, 2020

For brands and companies, it’s not always easy to deliver on these customer expectations, but it’s well worth it. Perficient’s Digital Strategy and Experience Design teams are missioned with helping our clients deliver the best possible customer experience with their digital investments.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

SEPTEMBER 26, 2022

ITC is one of the, if not largest, industry gatherings of insurance carriers, solution provers, implementation partners, and startups. Roaming the convention floor, I found several exciting paths the industry is headed down and how it aligns with our view of digital modernization: Data is everywhere.

Data 275

Data Conference Analytics Industry 275

Gonzobanker

APRIL 24, 2019

Hosting marketing and sales execs at Caesars Palace is kinda asking for it, isn’t it? In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event.

Branding 125

Branding Conference Strategy Oregon 125

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes.

Branding 100

Branding New York City Retail Online 100

Abrigo

MARCH 6, 2017

Social media, however, can be very helpful to executives and other staff of financial institutions as they try to keep up with industry trends, scout competitors and stay abreast of regulatory changes or best practices. 3) @JohnRBarlow – John Barlow is president of Barlow Research, which provides market research for commercial banks.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. Restaurant Brands International CEO Jose Cil told CNBC , “We thought the coffee subscription would be a good way to bring people in, raise some excitement at Burger King.” More than half — or 54.2

Innovation 130

Innovation Branding Retail Meeting 130

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. You already have a CRM, a Marketing Automation platform, or Call Center software. Social channels.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Social Assurance

JUNE 21, 2021

– Social Assurance, a software and marketing solutions leader in the financial services industry, has announced that Jaime Falkner, CFMP, has joined its team as their Client Growth Manager. After sitting in the seat of the bank marketing director, I find so much joy to be a strategic partner with those bank marketers.

Marketing 15

Marketing social media Community Branding 15

Insights on Business

MARCH 6, 2019

1] A 16 trillion dollar opportunity, AI will fundamentally change every business process, every role, and how organizations will impact their industries. Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digital humans by UBS and U Bank [6].

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

APRIL 7, 2016

Recently, a group of writers at the content marketing site Contently — inspired by last month’s NCAA March Madness — put together its own “Social Media Championship Bracket.”. What’s currently working better than social media for retailers in the digital space in turning marketing into immediate sales?

social media 100

social media Retail Study Branding 100

PYMNTS

OCTOBER 11, 2019

This week the big headline generator wasn’t anything that either brand was selling, or doing in service or sales, but instead what a spokesperson said — specifically what they said about the current controversy over Amazon’s place in claiming the consumer’s whole paycheck. But not this week. and less than 1 percent globally.

Leadership 100

Leadership Apple Branding Retail 100

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

Gonzobanker

JUNE 11, 2018

But what’s concerning me more than the gulf between big banks’ and community/regional banks’ digital adoption is the growing disconnect between bank strategy and digital strategy in community and regional banks. See you can align your business and digital strategy. Just wish D3 could come down market a bit.

Conference 70

Conference Digital Banking Austin Digital Strategies 70

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

Insights on Business

MAY 3, 2019

In our conversations with clients and industry experts, we have found that enabling client and advisor engagement is a top priority for wealth management firms as they seek to respond to evolving client expectations and behaviors, specifically across these three areas: Expanding the breadth of involved participants.

Management 87

Management Data Meeting Branding 87

PYMNTS

AUGUST 6, 2020

Brands (parent of KFC, Pizza Hut and Taco Bell) saw revenue drop more than $1 billion. Our strong drive-thru presence and the investments we’ve made in delivery and digital over the past few years have served us well through these uncertain times,” McDonald’s President and CEO Chris Kempczinski said when unveiling Q2 results. “We

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced. (Which is pretty much everywhere.). The Walmart/Amazon Bidding War That Wasn’t. So what did we learn this week?

Arizona 116

Arizona Data Portland Cards 116

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). According to Joe Sullivan, CEO of Market Insights, Inc., “We

Trends 64

Trends Cyber Security Big Data Analytics 64

Independent Banker

SEPTEMBER 1, 2016

The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc. 2016 IB Social Media Leaders is sponsored by SHAZAM.

social media 96

social media Community Community Bank Michigan 96

FICO

JULY 11, 2022

Digital omnichannel communication acts as a “virtual agent” that guides the customer through simple self-service which will result in increased account resolutions. This shift in communication preference is causing companies to rethink the customer experience with their brand. Introduce an Omnichannel Strategy. See all Posts.

Strategy 52

Strategy Analytics Operations Digital Strategies 52

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). According to Joe Sullivan, CEO of Market Insights, Inc., “We

Trends 48

Trends Cyber Security Big Data Analytics 48

Gonzobanker

NOVEMBER 26, 2018

Rapid consolidation in the banking industry is creating a growing band of regional banks that find themselves stuck in a solution provider market that isn’t fully capable of serving them. As banks have consolidated, so have the technology partners serving them.

Regional 93

Regional Strategy Technology Innovation 93

Independent Banker

OCTOBER 31, 2021

Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers,” Jundt says. Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

CB Insights

JANUARY 6, 2019

Retailers are looking to labs and accelerators to provide new ideas, partnerships, and collaborations on some of the most pressing challenges in the industry. From supply chain and inventory improvements to new payment options, these brands are going all in on digital. Coca-Cola — Development and Innovation Lab.

Innovation 77

Innovation Retail Branding Technology 77

FICO

JUNE 21, 2022

Particularly given the way the lines between industries have blurred with competitive guard rails no longer defined by verticals. Telcos are becoming banks, messaging services are becoming telcos, hyper-scale internet companies are retailers and numerous start-ups have created mass-market payment channels.

Management 52

Management Customer Experience Regional Strategy 52

NCR

JUNE 16, 2017

However, tackling these problems is vital, as a strong digital strategy plays a vital role in building an effective omni-channel business. From an omni-channel perspective, one of the key benefits of digitization is its ability to greatly improve outcomes for end-users – both employees within the business and customers. .

Big Data 65

Big Data Data Analytics Strategy 65

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. The strategy industry is worth $250B, and the value of strategy is obvious to every company, from the smallest startup to the biggest Fortune 500. Each one is still growing.

Strategy 78

Strategy Management Analytics Tools 78

CB Insights

MAY 15, 2019

We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. Visa — One Market Center. At the end of the program, startups participate in a demo day, showcasing their brands to potential investors. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. Your ‘Digital Teams’ have become the productivity backbone of your digital strategy. This points to a bigger issue. Innovation and efficiency can go together.

How To 52

How To Analytics Data Strategy 52

Independent Banker

AUGUST 25, 2016

In McIlwain’s book “The Social Advisor: Social Media Secrets of the Financial Industry,” she assigns each social media platform a moniker. For instance, she calls Facebook “the pub” for its accessibility to connect with clients, stay top of mind for promotional events and share stories to humanize a bank’s brand. Expand your reach.

social media 70

social media Community Bank Community Video 70

Fintech Labs Insights

DECEMBER 5, 2016

More than ever, companies need to be inclusive of all of their customers and provide convenient authentication across all digital channels. White: Daon is working with some of today’s most innovative companies across five continents with a wide spectrum of industries including financial, healthcare, insurance, and automotive.

Security 12

Security Mobile Technology Virginia 12