Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

MARCH 2, 2018

Several major banks and FIs — including Bank of America, Discover and Wells Fargo, among others — offer cash back rewards on their credit card products to entice customers and encourage brand loyalty. We tend to look at online retailers as the forefront of change in how you serve the customer,” he said.

Millennials 101

Millennials San Diego Cards Retail 101

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2020

Mixed Metaphors Quote of the Year Bank EVP recruited into the industry six years ago from being a CTO in other industries: “Banking has a decent coat of paint on it, but you get in here and it’s duct tape and bad.”. There have been many come-and-go digital banks. Axos is proving some staying power in difficult times.

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

DECEMBER 22, 2015

To Facebook’s Jerry Canning , a solid digital panelist at the ABA conference who pointed to the need to engage in conversations online with the customer, “the new CMO.” Department Whose Brand Isn’t Improving Award. Bank project management offices. Digital Big Mo Award. Online Relationship Builder (ORB) from Alkami.

Community Bank 60

Community Bank Apple Community Technology 60