PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

MARCH 28, 2019

As outlined in the new Credit Union Innovation Playbook , a collaboration between PYMNTS and PSCU , trust is essential for CUs’ success. percent of consumers indicated that trust in their FIs was the key reason they chose a particular CU as a banking partner. In fact, 81.3 For example, 49.1 For example, 49.1 In fact, 33.3

Fraud 139

Fraud Innovation Fintech Security 139

South State Correspondent

FEBRUARY 22, 2023

The banker’s job is to separate those looking for a rate and those looking for another non-rate attribute such as safety, convenience, service, brand alignment, or similar. One key lesson here for deposit pricing management is that because of economic behavior, banks often overpay for funds.

Management 195

Management Marketing Branding Strategy 195

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. It’s a bit of an unprecedented step – I don’t really know many banks that have a waitlist for their bank account.”.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Tech and Finance

JUNE 14, 2018

I publish occasionally at the Articulate Communications blog on issues of financial technology, banking and associated public relations and marketing topics. In the past I have written about design thinking, how to avoid bank PR-speak and whether banking and innovation belong in the same sentence. June 12 Temenos.

Survey 28

Survey Millennials Fraud Mobile 28

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. As more people have worked, learned, banked, exercised, relaxed, and even sought medical care from home during Covid-19, they have gotten a crash course in just how much can be accomplished at home.

Industry 101

Industry Technology Online Video 101