Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

The Financial Brand

APRIL 14, 2021

Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand. In a digital world, UX is key to winning loyalty.

User Experience 40

User Experience Digital Banking UX Branding 40

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. For FIs, fresh data that they can’t see represents a new competitive threat.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

FEBRUARY 17, 2017

Businesses are taking notice and looking for ways to source crowd insights, sentiment and authentic user experiences to leverage the sway social content has over prospective buyers. It takes the likes of Big Data and machine learning to meaningfully scratch the surface of social. Feelter scores each relevant social media post.

Branding 107

Branding social media Video Big Data 107

Perficient

FEBRUARY 22, 2021

Motion design can tell a business’ story at a deeper level, evolve the brand, enhance the user journey, and leave a lasting impact on the consumer. To make a lasting effect on your consumers and elevate your brand with motion design, here is what to focus on: Seeing Your Site from a User’s Point of View.

Video 509

Video UX Branding User Experience 509

PYMNTS

JULY 2, 2020

This month’s Deep Dive examines loyalty programs’ significance for retaining members, generating customer referrals, adding cost efficiency and enabling user-generated content, such as ratings, that can help boost brand awareness. The Member-CU Loyalty Disconnect . percent from CUs with no loyalty innovation track record.

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Perficient

SEPTEMBER 30, 2020

Graphs and charts can be great ways to convey crucial data… when they’re used properly. You want to present an abundance of meaningful data in a comprehensive and creative way. Start by following these tips and best practices to successfully communicate your data as clearly and concisely as possible. Use Color Wisely.

Data 322

Data Branding Guidelines Community 322

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. 36 percent of FIs plan to focus on data analytics in the next three years. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

The Financial Brand

MAY 9, 2023

This article Leveraging Data to Transform Digital Banking into a Profit Center appeared first on The Financial Brand. Digital transformation often focuses on improving efficiency and the user experience. This article Leveraging Data to Transform Digital Banking into a Profit Center appeared first on The Financial Brand.

Digital Banking 32

Digital Banking Data User Experience Branding 32

PYMNTS

MARCH 24, 2017

And that, in essence, is what Catchpoint does for its partners: It uses data to figure out what might go wrong — and to solve the problem before it starts. More than 380 customers in over 30 countries trust Catchpoint to strengthen their brands and grow their businesses,” Daoudi noted. speed, reliability) of their online services.

Online 102

Online Data User Experience Retail 102

PYMNTS

OCTOBER 8, 2020

She said the biggest and best-in-class brands had been on that path long before the pandemic. Brands will need to build up their omnichannel muscles in order to compete,” Tran said. And they need to use the data to determine the next best action to nurture that customer towards the ultimate [sales] goal.”. . she said. .

Customer Experience 160

Customer Experience Branding Video Data 160

The Financial Brand

JANUARY 22, 2023

This article The Power of Data Democratization in Banking appeared first on The Financial Brand. Banking organizations are using technology to break down data silos, improve data quality, and deliver insights for a broader array of staff.

Data 41

Data Branding Technology User Experience 41

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In truth, she said, the Apple Card is not just branded by the tech giant, but is also defined by the digital services that are wrapped around (and within) the card itself. asked Ahlawat.

Apple 198

Apple Cards User Experience Examples 198

The Financial Brand

FEBRUARY 5, 2024

This article 4 Ways Personalization Is Evolving at Top Banks appeared first on The Financial Brand. The ability to use AI to leverage data in real-time is a top priority for banks looking to offer personalized user experiences.

User Experience 36

User Experience Branding Data 36

PYMNTS

NOVEMBER 23, 2020

Smart move – but supervised machine learning is reliant on historical data, which means that by itself, this method might not catch the new or disguised attack types pouring in. It uses payment data, location data, unique customer data and digital identifiers to detect fraud in real time.

Mobile 289

Mobile Boston Fraud Colorado 289

Perficient

DECEMBER 7, 2020

That’s why it’s really the best time to reevaluate everything from your marketing technology, your backend system, to overall improving the user experience and making your customers happier. And if we can solve those problems during the site migration, it would provide a better user experience in the end.

Video 309

Video User Experience Strategy Marketing 309

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. Although there are most certainly dollars in the data, this is the old paradigm.

Trends 275

Trends Customer Experience Case Study Data 275

Digital Growth Institute

AUGUST 2, 2023

Data , a term that holds various interpretations across different individuals within a financial organization. The value of "thick data": Qualitative insights that help understand the motivations and emotions of people. The value of "thick data": Qualitative insights that help understand the motivations and emotions of people.

Data 15

Data Branding Online Marketing Automation 15

PYMNTS

SEPTEMBER 3, 2019

The newly branded company aims to innovate the way travel merchants promote and sell across all digital channels. “I am very excited to unveil our new brand, which captures our ambition and capability as both FinTech and travel tech specialists. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

OCTOBER 3, 2018

“With our new NTAG 424 DNA tag chips, we are raising the standard for trusted product authentication while enabling a new world of unique mobile user experiences for products in just about any industry vertical.”. What’s more, manufacturers will benefit from providing a secure and personalized mobile user experience.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

JANUARY 28, 2019

“While completely stopping such criminal activity is extremely difficult, several steps could be taken to mitigate the phenomenon, including monitoring the transfer of high-value goods in the game, identifying players with large stockpiles of V-bucks, and sharing data with relevant law enforcement agencies.”. Capital One’s Earnings Flub.

Video 128

Video Data Google Cards 128

Cisco

JULY 29, 2021

Application is the Business & Level of Digitalization is the Brand. Digital Experience Visibility. Our traditional networks that we currently use to deploy into the data centers, predates cloud, predates SASE, Colo’s, IoT, 5G and certainly predates COVID and working from home. AI to tackle Experience Degradation.

Customer Experience 170

Customer Experience User Experience Analytics Resources 170

PYMNTS

NOVEMBER 25, 2019

Consumers, after all, tend to trust their financial institutions (FIs) to safeguard their money – and the data about their money – and they remain largely satisfied doing business with them. The tension between FinTechs and FIs is real, as PYMNTS data shows. Google’s expertise is in UX design,” he noted. “By Race to the Top.

Google 272

Google Fintech Payments Apple 272

PYMNTS

MARCH 9, 2020

That’s because headless commerce makes it easier for retailers and brands to get a holistic view of front end and back end user experience and tweak consumer-facing touchpoints and payment processes as needed. Approximately 61 percent of online retailers plan to implement some form of headless eCommerce structure this year.

Retail 208

Retail User Experience Study UX 208

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. Building A Trusted Data Exchange . The more data an enterprise shares with the bank, the better the level of service the bank can provide.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

SEPTEMBER 23, 2020

In the journey to improve the payments experience, sometimes the best user experience (UX) is an unnoticeable one. Key to achieving this goal is data integration, yet in markets where open banking frameworks aren't as advanced as jurisdictions like the U.K.,

Fintech 315

Fintech UX Cards Payments 315

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. How are brands responding to the needs of these two distinct customer bases? About the Tracker.

Fraud 186

Fraud Mobile Branding User Experience 186

Perficient

JANUARY 16, 2023

This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. . When considering this, remember companies with embedded finance offerings are not snake oil salesmen.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

MARCH 26, 2020

To modernize payments and the user experience, Davis said it is critical to consolidate processes and data aggregation. But in following an evolutionary path — and to modernize payments, wholeheartedly enable digital commerce and move away from cash and checks — these FIs must often overhaul their infrastructure.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

OCTOBER 23, 2017

Oh, and security, too – but not at the expense of that frictionless user experience. Linden unpacked the findings of a recent whitepaper by Paysafe, “ Lost In Transaction: Volume II ,” which showed what consumers really want from their eCommerce experience. Confidence is based on how consumers’ data is protected.

UX 116

UX Security User Experience Millennials 116

CB Insights

JANUARY 8, 2019

The lack of an existing third-party developer ecosystem for healthcare data is an open opportunity for Apple. FHIR creates standards for different data elements so that developers can build application programming interfaces (APIs) that can be used to access datasets from different systems. Hardware components are also improving.

Apple 78

Apple Data Industry Study 78

PYMNTS

JULY 30, 2020

It enables FinTechs and app providers easy access to approved consumer data to deliver financial products and services, Galileo said. While any business can use the tool to create branded debit cards issued by a financial institution, Instant promises to be especially useful for the U.S. The price of the service was not disclosed.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

JUNE 29, 2017

As eCommerce pushes its way onward and upward, retailers are continually looking for ways to protect consumer data while providing a quality commerce experience for all parties involved. Our market environment has become so much more complex because of the evolution of technology, regulation and data security.

Payments 143

Payments Retail Branding User Experience 143

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Understand How Your Third-Party Vendors Integrate.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

MAY 6, 2019

That is what the latest data from analytics firm Ghost Data strongly indicated, anyway, as its survey of the site has found it is becoming one of the internet’s favorite breeding grounds for the illegal sale of counterfeit fashion items. That is a 171 percent increase from Ghost’s 2016 analysis. “And trillion every year.

social media 123

social media Branding Survey Report 123

PYMNTS

JANUARY 6, 2021

Though the investments in a payments system itself may be huge, the costs of actually managing the transactions (which boil down, really, to data flows) are essentially zero. To get there — to spur increased user adoption — he said that the SPEI user experience has had to improve. Looking Ahead .

Payments 363

Payments User Experience System Mobile 363

PYMNTS

AUGUST 22, 2018

Web apps, he posited then, create richer user experiences by connecting users with more content and inspiring more collaboration. We are still working out the user experience and kinks,” he said, “but we are starting to get traction in terms of deployments.”.

Payments 129

Payments User Experience Security Online 129