Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Brands are similar and products/ services are frequently cross-sold.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

SEPTEMBER 5, 2018

That opportunity arose for customers last year, when the retailer opened the doors to a new eatery in its Fifth Avenue store called the Blue Box Café. The concept resonated well with customers: “People who arrived even an hour before the 10 a.m. As part of that mission, he wants to dedicate more space to serve VIP customers.

Retail 102

Retail New York City New York Maine 102

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

APRIL 12, 2016

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

APRIL 13, 2020

At some point after the COVID-19 crisis passes, retailers will need to reckon with artificial intelligence (AI). But if data is the new oil for retail competition, AI is the jet fuel. And if the retail comeback from COVID-19 contains order and purchase spikes, ignoring AI could come at a price. to increase sales.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

FEBRUARY 25, 2020

The fund’s investors include retail landlords like Acadia Realty Trust and Macerich. Retail is not dead — it’s changing,” Fifth Wall Co-Founder Brendan Wallace said in an interview last summer. There will never be a 1,500-store retailer that is truly ubiquitous. It now has than 75 physical retail stores across the U.S.

Retail 130

Retail Branding America Online 130

PYMNTS

NOVEMBER 13, 2017

Can good food restore consumers’ appetite for brick-and-mortar retail? Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. Lunch comes with a starter and main course, which vary by season.

Retail 102

Retail New York Branding Online 102

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

MARCH 17, 2017

Building up a retail brand can be a tough task to take on. The franchising industry allows any person who is approved by the main retail company to license out the use of its name and products. Business is good for party supplier retailer Party City.

South Carolina 101

South Carolina North Carolina Retail Branding 101

PYMNTS

NOVEMBER 6, 2019

Kroger ’s retail transformation was front and center at its analyst day, as the firm aims to remake its business with its Restock Kroger framework. 5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. and Walgreens Boots Alliance.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. BNPL tools’ main draw is that they provide comfort, regardless of products’ prices. BNPL Budgets and Customer Comfort.

Retail 131

Retail Branding Millennials Mobile 131

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty.

Policies 302

Policies Online Retail Payments 302

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. Innovation labs and technology and business incubators are nothing new, of course, but the rise of eCommerce, omnichannel retail, digital payments and other such efforts has provided fresh fuel and motivation to that trend. In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. Many retailers use beacons now, but they’re almost always hidden,” that report said.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 27, 2021

Patients have begun to see their entire healthcare experience through the eyes of a paying customer. Now, healthcare providers have to work to maintain loyalty just like any other brand. That also means that many healthcare providers have to enhance their value proposition beyond simply providing high-quality medical services.

Payments 263

Payments Data Survey Report 263

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

SEPTEMBER 21, 2020

If brick-and-mortar retail is fading, Batteries Plus Bulbs never got the email. The breadth and depth of the company’s inventory, and its commitment to customer service during the pandemic, made July one of the top 10 months in its 32-year history. The company encourages customers to turn their feedback into a Google review.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. In the new Unattended Retail Tracker , PYMNTS charts the latest ways that companies are working to accept more non-cash payment methods, from the common credit card swipe to biometric scans.

Metro 122

Metro New York City Columbus Payments 122

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Amazon is, somewhat unsurprisingly, out on top of the pile.

Survey 100

Survey Seattle Customer Experience Maine 100

PYMNTS

APRIL 29, 2019

In the particular case of convenience store (C-store) commerce, a section of retail poised to become a vital part of the emerging connected vehicle ecosystem, that means taking a journey back several decades, during the mid-century peak of carhop culture. If you can leverage a brand, that can be a fast track.”. C-Store Experience.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

JUNE 21, 2018

The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. This generation values experiences, not just tangible goods. Cities such as Plano hold promise for retail, for example, as they are fast-growing locations with many employers.

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

PYMNTS

MARCH 31, 2020

The COVID-19 pandemic has challenged grocery stores, which must now find ways to serve high consumer demand while maintaining safe retail environments for customers and employees. The average grocery shopping trip is 25 minutes, he said, and customers seem to have little appetite for making their journeys last longer.

System 160

System Retail Payments Meeting 160

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

SEPTEMBER 27, 2017

Berger’s ambition is to for Marie Claire to be the brand that curates an experience for women that is about discovering the “ Next Big Thing ” at the intersection at fashion, beauty, content and technology as women go about their day – making it, as Berger told Webster, experiential and real. The Marie Claire Customer.

Groups 158

Groups Las Vegas Retail Branding 158

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

NOVEMBER 3, 2020

Carvana, which sells both used and new cars, has been one of the main innovators in the space, with its high-profile vending machines in several major markets. The first and most notable of these was that we bought more cars from our customers than we sold [to] them for the first time in our history.

Training 132

Training Customer Experience Maine Marketing 132

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

APRIL 3, 2019

We are starting to see things like loyalty scheme[s], but, by and large, it is so far behind the rest of the retail industry,” said Diebold Nixdorf ’s Director of Service Station and C-Stores Ulrich Seemann to Karen Webster in a recent conversation about the progress of innovation in the segment.

Innovation 145

Innovation Retail Mobile Texas 145

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

MARCH 26, 2019

Bensen also trains its proprietary natural language processing technology based on the menu data restaurants give them, and works with those restaurants to develop a tone of experience, ensuring the system’s responses are coherent with the client’s brand image. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

DECEMBER 21, 2020

Rewards points and programs may spur customers to make purchases, but do they inspire loyalty that lives on after the transaction is made? Panelists included KeyBank Head of Payments Mitch Kime , novae Head of Payments Rodrigo McCarthy and Ulta Vice President of Customer Experience Kelly Mahoney.

Data 296

Data social media Tools Analytics 296