Remove Branding Remove Customer Experience Remove Innovation Remove New York
article thumbnail

Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

The health crisis has forced the sector to hasten its use of technology to improve customersexperiences at the drive-thru, to streamline curbside pickup orders and to cater to a limited number of dine-in patrons. . New York-based burger chain Shake Shack is no exception. I don’t see that slowing down.” .

article thumbnail

Tapping Into The Digital Economy With Restaurant Innovations

PYMNTS

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In one new approach, some QSRs are offering delivery beyond the home and office. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. One in 10 – or 10.4

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dunkin’ Expands Digital Innovation, Focuses On Delivery, Loyalty

PYMNTS

With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second quarter. The quick-service restaurant (QSR) brand added 46 net new Dunkin’ locations in the U.S.,

article thumbnail

Innovating New Direct Paths To Customers For DTC Startups

PYMNTS

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

article thumbnail

Online-Only Brands Come Of Age At The Right Time

PYMNTS

While a very real glass ceiling might be under assault in the political field, online-only brands that eschewed traditional methods of starting up are seeing themselves approach a limiting barrier of their own kind. Rather than be held back, though, more than a few brands are proving strong enough to break through.

Branding 100
article thumbnail

DraftKings To Merge With Other Companies, Go Public

PYMNTS

Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas. The new deal with the other companies gives DraftKings a valuation of $3.3

Las Vegas 130
article thumbnail

DraftKings To Merge, IPO At A $3.3B Market Value

PYMNTS

Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas. The new deal with the other companies gives DraftKings a valuation of $3.3

Las Vegas 130