PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

APRIL 1, 2019

But credit union customers are also unique — particularly when it comes to how they feel about their relationship to their financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

OCTOBER 3, 2019

“With Aloha Essentials, NCR gives restaurants robust yet easy-to-use tools in a single, simplified package to run your operations, so you can focus on great food and customer experiences.”. There are also add-on tools to advance brand loyalty. We recently opened our first U.S.

New York City 134

New York City Maine Tools New York 134

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S. “Our

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. Reputational risk is convoluted.

social media 170

social media Risk Management Analysis Industry 170

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

MARCH 3, 2020

And, from an innovation perspective, she noted that the company continues to be pleased with the results it sees from Amazon returns. Gass also said the company’s workers deliver an “exceptional customer experience validated by a world-class net promoter score with this program.”

Retail 150

Retail Leadership Branding Conference 150

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

NOVEMBER 5, 2020

But the company also said that it continues to innovate with things like an in-house “seamless payments network.”. Booking Holdings, parent company of Booking.com, Kayak, Priceline, OpenTable and other online-reservation brands, said gross bookings fell 47 percent in the third quarter from year-ago levels.

Online 178

Online Customer Experience Maine Payments 178

PYMNTS

NOVEMBER 3, 2020

Carvana, which sells both used and new cars, has been one of the main innovators in the space, with its high-profile vending machines in several major markets. The first and most notable of these was that we bought more cars from our customers than we sold [to] them for the first time in our history.

Training 132

Training Customer Experience Maine Marketing 132

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. That’s kind of … the future that we see as well,” Xiao said, adding he believes that, in addition to online and app ordering, voice ordering will be one of the main drivers.

Technology 121

Technology Maine Study Google 121

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

PYMNTS

NOVEMBER 4, 2019

Payments is never boring these days, and that holds especially true as a new decade looms, new regulations are kicking in and merchants, card brands and payment services providers race to build more secure and efficient customer experiences. All those changes can be a lot to take in.

Payments 102

Payments Maine Data Customer Experience 102

South State Correspondent

OCTOBER 28, 2022

Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. AI, payments, data, and other aspects of innovation are dropping behind the scenes. While this trend has been significant for the last couple of years, we saw more and more banks (and brands) leveraging data to discover intent.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

OCTOBER 22, 2018

. “They see the use of technology by banks as critical to retention, but also in the development of new and innovative propositions that can enable their business.” According to Unisys, trust is the main reason why a small business owner sticks with a provider, more so than innovation and digital services.

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Another factor in all of this is the rise of FinTechs, often backed by favorable regulatory headwinds designed to promote more innovation in payments, including the sharing of data with legacy FIs.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. A YouTube channel and a bank account are different things, certainly from a regulatory point of view.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

APRIL 3, 2019

Convenience stores (C-stores), overall, are in an innovation rut. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. When It Comes To C-Store Innovation, Size Matters.

Innovation 145

Innovation Retail Mobile Texas 145

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Nixing confusion around FX is an increasingly important component of that effort.

Policies 302

Policies Online Retail Payments 302

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

PYMNTS

APRIL 26, 2019

Johnson noted that the program is still in the early days, and its main focus is to bring in customer awareness that leads to trial and adoption of the channel. The approach lets the company “refine the program as it grows” to ensure a solid customer experience. “We The Road Ahead In China.

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

SEPTEMBER 5, 2018

was responsible for an innovation that changed the way engagement rings were designed. is once again at work on innovation: This time, the retailer is reimagining its flagship store. As part of that mission, he wants to dedicate more space to serve VIP customers. A few decades later, in 1886, Tiffany & Co.

Retail 102

Retail New York City New York Maine 102

PYMNTS

MAY 3, 2019

However, with business owners and entrepreneurs often taking a page out of their personal lives as consumers, the eventual adoption of emerging solutions is an inevitable part of FinTech innovation. Only a few years ago, small businesses lagged in global payments technology uptake.

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

OCTOBER 8, 2019

Starbucks mobile rewards were still new to the market — and though a veritable flood of mobile-based programs spun up offering similar points-based offers, at that time the firm was considered boldly innovative when its mobile order ahead system (combined with its points-based loyalty program) rolled out. A is For AI .

Mobile 118

Mobile Branding Meeting Retail 118

NCR

MARCH 6, 2018

One of the consequences of the recent wave of change and innovation in the banking industry is the emergence of digital-only providers, which place an emphasis on mobile and digital engagement over more traditional channels such as the branch.

Trends 56

Trends Branding Customer Experience Maine 56