ATM Marketplace

SEPTEMBER 22, 2016

Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.

Customer Experience 48

Customer Experience Leadership Fintech Branding 48

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. trillion) in 2017. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

OCTOBER 29, 2019

Walmart and Green Dot have announced that they are going to develop a FinTech accelerator together and call it “TailFin Labs, LLC,” the companies said in a release. The new FinTech accelerator will focus on integrating omnichannel shopping with technology-enabled solutions for consumers and businesses alike.

Fintech 101

Fintech United States Retail Innovation 101

PYMNTS

OCTOBER 29, 2019

Walmart and Green Dot have announced that they are going to develop a FinTech accelerator together and call it “TailFin Labs, LLC,” the companies said in a release. The new FinTech accelerator will focus on integrating omnichannel shopping with technology-enabled solutions for consumers and businesses alike.

Fintech 103

Fintech United States Retail Innovation 103

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. The post Feel-good banking: Improving customer experience through personalization appeared first on Banking.com.

Customer Experience 75

Customer Experience Industry Operations Technology 75

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

Branding 243

Branding Texas Video US 243

PYMNTS

OCTOBER 7, 2016

It appears Manchester may be giving London a run for its money as the next great FinTech sector in the U.K. The city’s FinTech reputation and tech sector are on the rise. Manchester has a proven track record of supporting FinTech investments complemented by a high-caliber of talent,” he continued.

Fintech 201

Fintech Industry Big Data Trends 201

The Financial Brand

APRIL 16, 2024

This article Fintechs’ Cool Factor vs. Banks’ Staying Power: Which Will Prevail Long-term? appeared first on The Financial Brand. Sleek fintech apps attract new customers, but traditional banks offer stability, guidance, and comprehensive financial services. appeared first on The Financial Brand.

Fintech 29

Fintech Branding Customer Experience 29

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Insights on Business

FEBRUARY 11, 2018

The technology has advanced to the point that building VA’s is no longer a discussion around functionality and technology, but organizations and now dedicating more time developing the VA’s “personalities” to reflect the company’s mission, vision and brand. How does this bot, named and personified, support a brand’s vision and promise?

Branding 125

Branding How To Customer Experience Trends 125

PYMNTS

JUNE 21, 2019

Finding Friendly Ground With FinTech Firms. That is a big revelation — fundamentally, it means that when people are planning their future, saving for retirement or planning a loan for a home, they are willing to trust that to a FinTech simply because of ease of use and access,” she said. Using Data To Build What’s Next.

Fintech 163

Fintech Fraud Data ATM 163

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

The Financial Brand

NOVEMBER 26, 2019

The post Reinventing Retail Banking Customer Experience in a Digital World appeared first on The Financial Brand. Top retail banker at BNP Paribas tells why personalization is required, innovation labs don't work, and big tech banking isn't a slam dunk.

Customer Experience 28

Customer Experience Retail Innovation Branding 28

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. While dedicated financial marketing events are limited, there are many other wide-ranging fintech and banking events that have numerous sessions on marketing and product topics.

Conference 15

Conference Fintech Marketing Las Vegas 15

The Financial Brand

FEBRUARY 6, 2019

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

Customer Experience 29

Customer Experience Branding Fintech Innovation Strategies 29

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

The Financial Brand

AUGUST 29, 2023

This article What Bankers Still Need to Learn from Their Fintech Competitors appeared first on The Financial Brand. Innovative fintech companies have acquired millions of users who regard them as virtual "banks." This article What Bankers Still Need to Learn from Their Fintech Competitors appeared first on The Financial Brand.

Fintech 31

Fintech Branding Innovation Company 31

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

PYMNTS

MARCH 27, 2019

I believe that virtual banks will not only help drive FinTech and innovation, but also bring about brand new customer experiences and further promote financial inclusion in Hong Kong.” This is the best thing to happen to Hong Kong FinTech in many years,” said James Lloyd, the head of FinTech at EY in Hong Kong.

Digital Banking 158

Digital Banking Fintech Customer Experience Branding 158

Perficient

APRIL 20, 2023

And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

The Financial Brand

NOVEMBER 22, 2021

Skyrocketing adoption of fintech is not only changing the way consumers bank, it’s changing how they live, think, and interact with money. The post Millennials Now Trust Fintechs as Much as Banks appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Millennials 43

Millennials Fintech Banking Trends Analysis 43

NCR

MAY 9, 2017

The expansion of new fintech apps started a trend of eroding revenue and profits from banks and credit unions, generating a sense of competition with app developers. Meanwhile, Jamie Dimon, CEO of JP Morgan Chase, said : “I don’t buy that fintech is completely different. Why Are Financial Institutions Adopting New Fintech Apps?

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

JANUARY 2, 2017

PYMNTS: How do you keep the Discover Global Network brand prominent in new payments technology? Can networks, issuers, merchants and tech companies each keep their brand prominent in the mobile payments world? If not, whose brand is going to come out on top? Here is an excerpt of the conversation.

Fintech 128

Fintech Payments Innovation Branding 128

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

The Financial Brand

APRIL 14, 2021

The post Why Do Consumers Love Fintechs? appeared first on The Financial Brand. Consumers want financial institutions to help them reduce financial stress using digital tools that are intuitive and easy to use.

Fintech 42

Fintech Tools Branding Customer Experience 42

The Financial Brand

NOVEMBER 3, 2019

To provide the level of customer experiences expected, traditional banks and credit unions need to leverage open banking partnerships with fintech firms. The post Open Banking Fintech Partnerships Required For Better Consumer Experiences appeared first on The Financial Brand.

Fintech 33

Fintech Customer Experience Branding Digital Banking 33

The Financial Brand

DECEMBER 15, 2021

The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows.

Lending 42

Lending Fintech Banking Trends Analysis 42

BankNXT

JULY 12, 2017

Brett King hosts Carl Ryden, Felipe Echandi, Sam Shawki and Penny Crosman for a show about branding, customer trust and cybersecurity, among other subjects. Fintech – customer trust and security on BankNXT.

Security 52

Security Fintech Branding Customer Experience 52

PYMNTS

DECEMBER 30, 2016

Technology disruption continued its significant, rapid and relentless journey throughout 2016, making it clear that we are in the midst of three major concurrent inflection points: changes in retail, FinTech disruption and a demographic shift in purchasing power. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140