Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

Perficient

MARCH 8, 2023

The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. Gone are the days when a company could just add some (traditionally) feminine branding and call its efforts toward gender inclusivity sufficient.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience. Yet, only 29.4

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet — and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. That, he noted, seemed to be the donut hole in the market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet – and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. For me, the collaboration was a natural next step.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Restaurants need to meet guests where they are – and remain on-brand throughout the experience. Such methods as QSR mobile apps (6.2

Customer Experience 146

Customer Experience Operations Millennials Online 146

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Nixing confusion around FX is an increasingly important component of that effort.

Policies 302

Policies Online Retail Payments 302

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. Of course, COVID-19 has greatly impacted CRE over the last six months, with lodging, retail, and office spaces suffering a significant blow amid stay-at-home orders and other social distancing measures. Planning for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers. Full stop.”.

Company 122

Company Branding Online Customer Experience 122

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. Banks feel threatened that they’re going to lose the customer experience layer, which may gradually move to the third parties,” Zachariadis noted.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Digital Progress.

How To 108

How To Fraud Mobile Online 108

PYMNTS

JANUARY 26, 2018

These two women have different body types, but the same problem — and it’s shared by any customer brave enough to shop for clothing online. There are a few innovators trying to solve the problems of fashion fit and style, both online and in physical or omnichannel environments. Customers experience more confidence and less friction.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

JULY 30, 2019

Consumers vote with their wallets, and they favor the brands that make it easy for them to quickly connect to the goods or services they want or need. Banks , Hondal said, need to be on the same page as their customers in this respect, because at base, they are brands providing a service. market is less than halfway there.

Data 190

Data Tools Mobile Branding 190

PYMNTS

JULY 30, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience,” noted Olivia Kim, Nordstrom VP and author of the pop-in concept.

social media 103

social media New York City New York Retail 103

PYMNTS

OCTOBER 24, 2020

In October 1829, Sam Patch jumped down the 175-foot Horseshoe Falls (the largest of the three waterfalls that make up Niagara Falls), but Taylor was the innovator who came up with the idea of adding a barrel to the trip. Taylor was not the first person to attempt a plunge over the famous falls.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

APRIL 30, 2018

Everything would be a limited-time offer, everything was selling out, and customers needed to “call now!” But the world changed, of course — the digital economy rose and, though people were still using screens to shop from home, TV was no longer the screen of choice.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

APRIL 26, 2019

Johnson noted that the program is still in the early days, and its main focus is to bring in customer awareness that leads to trial and adoption of the channel. The approach lets the company “refine the program as it grows” to ensure a solid customer experience. “We Store Experiences And Beverage Platforms.

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. Biometrics are another avenue along which Walmart may have its innovation sights set.

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. The sloppy merchant who simply builds a weak customer experience can be brand-damaging.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

JUNE 6, 2018

They are increasingly demanding transparency, traceability and authenticity from the brands they support with their dollars. But Brown said AR could fully eliminate the barrier of packaging, enabling brands to share more than they could fit on a box, can or bottle label. A local brewery is, of course, just one example of this.

Branding 122

Branding social media Mobile Google 122

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. The report noted: “Financial institutions need to re-imagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.”

Customer Experience 74

Customer Experience Course Trends Big Data 74

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” The advent of omnichannel seeks to serve customers wherever they are.

Retail 104

Retail Branding Online Examples 104

PYMNTS

MAY 26, 2016

Riehle says that technology can clearly help to boost productivity and efficiency in restaurant operations, but it also has to simplify, not complicate, the customer experience. Because the customers’ information is encrypted, it’s one less thing restaurateurs need to worry about protecting on the back end.”.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

FEBRUARY 26, 2018

Remove friction, get happy customers. But innovations like contactless payments and mobile wallets also took this view and have seen tepid adoption rates, despite constantly adding or improving functionality and perks to get customers excited. Certainly, customer experience is a big part of it, said Muggleston.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

NOVEMBER 20, 2017

The idea, Rose noted, was inspired by her past work as a McKinsey consultant with Sephora and the ways in which they’d disrupted makeup as a category for shoppers who weren’t happy with the experience but who were resigned to its mediocrity. There are sizing concerns, of course, but not on par with apparel items.

Ohio 107

Ohio Retail Innovation Technology 107

PYMNTS

DECEMBER 14, 2018

With premium coffees, teas, mixology and the iconic Milanese Princi Bakery, it serves as a Starbucks brand amplifier and a platform for future innovation.” The space, of course, is a place where Starbucks will roast coffee beans. The program reportedly offers discounts of up to 85 percent on thousands of prescriptions.

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

JUNE 14, 2016

In addition, I spend a good deal of my time with the rest of the leadership team at Enova to identify our key strategic priorities as a company, whether it’s employee engagement, new products or markets, and, of course, strong financial performance. The external drawback is we’ve become known as a leader in advanced analytics.

Analytics 100

Analytics Customer Experience Data Leadership 100

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Consumers spent hundreds of thousands, even millions, on banking and insurance products over the course of their lifetimes. For example, according to the PWS global research report, “ Experience is everything: Here’s how to get it right,”. by Bill Waid.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. China Is Changing Course. Just because you can doesn’t mean you should, though. it is just taking off. What’s the reality so far? In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Customer Experience Technology 186

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

Insights on Business

JUNE 11, 2016

Focus is on innovation: removing friction, streamlining processes, updating stale business models and leveraging insights to dramatically improve clients engagements. They can also provide recommendations on how to correct course. See how IBM redefines the customer experience with Cognitive Banking !

Security 70

Security System Compliance Course 70

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. A major aspect of consumer vacations, according to the company, is shopping — for brands consumers know, as well as experiencing the discovery of new ones. There’s no doubt about it. EMV changed the payments game in the U.S.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

SEPTEMBER 15, 2017

Banks adapt the KAI bots and assistants to fit their brand, but Oren said the one thing that stays the same across the board is KAI’s trustworthy, authoritative persona — and the carefully crafted sense of the bot being not “just a bot,” but also a customer advocate.

Data 111

Data Cards Branding Management 111