Gonzobanker

APRIL 24, 2019

In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. A few nuggets: Marketing spend is the one place where banks can innovate quickly vs. waiting for long-haul tech and people-based transformations. Tip of the hat to The Financial Brand’s Jeffry Pilcher.

Branding 125

Branding Conference Strategy Oregon 125

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. CX IQ also tells us how company leaders perceive those capabilities and the degree to which they share these perceptions. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 percent — cite innovation as key for keeping them in the hunt.

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

SEPTEMBER 3, 2019

CellPoint Mobile, which specializes in digital commerce and payment solutions for airlines and travel companies, today rebranded as CellPoint Digital with a new website and product offerings, the company said in a press release on Tuesday (Sept. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

DECEMBER 6, 2019

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

MARCH 19, 2018

L’Oreal, the beauty company, is gearing up to buy ModiFace, the Canadian tech company that makes beauty products for the digital world. The acquisition is part of L’Oreal’s plan to accelerate its digital strategy and to provide its 34 international brands with innovative technologies that enhance the beauty experience.

Branding 116

Branding Innovation Digital Strategies Technology 116

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JUNE 21, 2018

Putting a digital spin on makeup try-ons, L’Oréal is using augmented reality (AR) to enable beauty advisers to virtually put suggested products on a customer’s face as part of a consultation. The feature, which is dubbed Live Makeup Consultation, will launch for L’Oréal’s NYX Cosmetics brand, Retail Dive reported.

Video 142

Video Branding Digital Strategies Technology 142

Perficient

NOVEMBER 20, 2020

Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences. However, in order to achieve and sustain this level of truly individualized digital experience, you’ll have to do more than just create a lot of content.

Video 322

Video Tools Digital Strategies Marketing 322

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

NOVEMBER 17, 2020

In today’s top payments news, the Department of Justice approved Mastercard’s acquisition of Finicity, and Airbnb filed for an IPO that could value the company at $30 billion. Germany's Razor Group, which works to acquire and scale Amazon brands, has raised 25 million euros (about $26.7 million) in a new funding round.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. MegaFon isn’t adding an eCommerce business into the venture, but its addition means there could be some mobile-related innovations and products in the future.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

NOVEMBER 7, 2019

In June , Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba announced a partnership to form AliExpress Russia Joint Venture. MegaFon didn’t add an eCommerce business into the venture, but its addition means there could be some mobile-related innovations and products in the future.

Digital Strategies 100

Digital Strategies Regional Operations Innovation 100

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. In the FBM, motivation is defined as the reason for action.

US 294

US social media User Experience Digital Strategies 294

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Offshore Delivery Benefits.

Software 294

Software United States Strategy Regulation 294

PYMNTS

MARCH 6, 2020

Since the dawn of the internet in the mid-90s, there have been some genius ideas and some completely innovative business models. New companies now aim to be used as a verb by creating an innovative way to buy goods – such as: “I floated it.”. For example, we’re going to have these digital billboards in Vegas.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

DECEMBER 18, 2019

From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery. And the company is growing its delivery efforts. As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

JANUARY 11, 2021

Georgakopoulos pointed to digital marketplaces and eCommerce firms, which emerged as leaders in this regard thanks to their investments in cloud-first infrastructure and application programming interfaces (APIs), tools that enabled treasury systems to more seamlessly operate and interact with each other.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

MAY 20, 2019

Some changes, advances and adjustments are expected – they are clearly part of a long-term strategy playing out, or an obviously useful pivot that expands what a brand can do. Employees who stay with the company would reportedly be trained for other positions. The Tacocation: The Innovation the World Didn’t Know It Needed.

Data 115

Data Apple America Innovation 115

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long. So does better customer engagement.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

JANUARY 21, 2020

The company intends to make a “hybrid” ghost kitchen out of an old Chick-fil-A that will offer items such as garlic crab fries and grouper sandwiches. The fast-food chain would reportedly deploy the technology in its outdoor digital drive-thru menu displays, in addition to other customer touchpoints such as self-order kiosks.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery.

Online 101

Online US Payments Mobile 101

Cisco

MAY 5, 2021

Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services. At imimobile, we’re focused on enabling the world’s top financial brands to compete with disruptors and fintech’s. Real-time SMS communications. Social channels.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Perficient

SEPTEMBER 29, 2020

And for those of you who don’t know me, I’ve been involved in digital marketing for over 20 years. I was the founder of a company called Stone Temple that got acquired by Perficient back in 2018. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

AUGUST 6, 2020

When the history of 2020’s second quarter is written, it will be a tale about companies’ staggering losses and remarkable efforts at rebuilding – especially when talking about quick-service restaurants (QSRs). Brands (parent of KFC, Pizza Hut and Taco Bell) saw revenue drop more than $1 billion.

Examples 108

Examples Digital Strategies Maine Innovation 108

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

OCTOBER 11, 2019

This week the big headline generator wasn’t anything that either brand was selling, or doing in service or sales, but instead what a spokesperson said — specifically what they said about the current controversy over Amazon’s place in claiming the consumer’s whole paycheck. Big Plays of the Week: The Digital Brand Reshuffles .

Leadership 100

Leadership Apple Branding Retail 100

PYMNTS

DECEMBER 15, 2017

Though there will be other use cases down the road, Mastercard’s head of prepaid and inclusive growth for North America markets, Solana Cozzo , said in a recent interview with Karen Webster that the company wanted to start with millennials since this demographic does not have an easy on-ramp into the financial mainstream. The Pros Of Prepaid.

Millennials 134

Millennials Management Cards Security 134

Gonzobanker

NOVEMBER 26, 2018

In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.

Regional 93

Regional Strategy Technology Innovation 93

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

PYMNTS

DECEMBER 6, 2019

The company said on Tuesday (Dec. Merchants would be wise to consider how consumers want to pay, and whether alternative payment methods such as buy now, pay later (BNPL) could help alleviate their holiday financial stresses, according to Nick Kaplan, president of plus-size fashion brand Fashion To Figure. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

AUGUST 10, 2018

What follows is a quick look at the current privacy landscape, and what that means for retailers and other companies that are competing for larger shares of the digital market — including potential business opportunities. Sargi Mann, executive VP and head of digital strategy and investments at Havas Media Group, told Ad Age.“Data

Online 101

Online social media Baltimore Data 101

PYMNTS

JULY 22, 2016

VocaLink is clearly part of that strategy. “[VocaLink] is quite fine in m-commerce and eCommerce, but the physical part was missing so that’s a natural synergy,” he explained, adding that the “marriage of the two offerings” makes a lot of sense. that didn’t use its technology in some capacity last year.

Payments 100

Payments Mobile Strategy Digital Strategies 100

FICO

MARCH 28, 2023

When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” Innovation and efficiency can go together. This points to a bigger issue.

How To 52

How To Analytics Data Strategy 52

FICO

JUNE 21, 2022

Digital decision platforms have been driving a diverse mix of innovations. Telcos are becoming banks, messaging services are becoming telcos, hyper-scale internet companies are retailers and numerous start-ups have created mass-market payment channels. Key Steps on the Digital Decision Platform Journey.

Management 52

Management Customer Experience Regional Strategy 52