Remove Branding Remove Chicago Remove Online Remove User Experience
article thumbnail

Should QSRs Be Scared Of ‘Ghost’ Restaurants?

PYMNTS

Cloud kitchens, sometimes called KaaS (kitchens as a service) or ghost kitchens have emerged as a new model, driven by the rise of online ordering and delivery services. Recent data indicates that consumers increased their spending on online food delivery in 2019 by almost 15 percent year over year.

article thumbnail

Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes?

PYMNTS

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs. Google’s Aim.

Google 272
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Apple Pay’s Tough Twenty Months

PYMNTS

The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. The card provisioning is elegant, the user experience secure, the tap-and-go a magical experience. Apple Pay went broad and shallow – everywhere but nowhere users could use it in enough places to establish a habit.

Apple 165
article thumbnail

Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Customer journey: Using chat to get people from online to brick-and-mortar. Once the chatbot was in the hands of users, however, it became clear that there was a gap between what the service promised and what it actually offered. While M was capable of handling simple questions like “Where can I get a good burger in Chicago next week?”

article thumbnail

Why The Next Big Connected Commerce Play Is Television

PYMNTS

But why then, you might ask, are so many pure-play eTailers, whose target audience is the millennial — like The RealReal and Rent The Runway , new marketplaces like OfferUp , deal aggregators like Groupon , alt lenders like SoFi and alt lending platforms like LendingTree — buying pricey blocks of airtime on CNN and CNBC to promote their brands?

article thumbnail

THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp.

Utah 60
article thumbnail

THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp.

Utah 60