Independent Banker
SEPTEMBER 1, 2021
No one expects you to be a mind-reader,” said Tim Klatt, Director of Retail Strategies for La Macchia Group. Are you curious if your branch strategy, technology integration and / or mobile banking options are helping you attract and retain customers? Do the research, and most importantly, ask real people.
Banking 4 Tomorrow
OCTOBER 28, 2013
Mobile use is exploding in the banking scene. If you are a retail bank today in the developed world and you don’t have an app for your customers, you are increasingly becoming an exception. Where’s the revenue going to come from? Certainly almost every bank in the world today has some form of Internet website […].
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Banking 4 Tomorrow
JANUARY 28, 2014
I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the industry there. The new RBI Governor in India, Raghuram Rajan, has ruffled some feathers with his unconventional approach thus far, but he has his work cut out […].
South State Correspondent
MAY 31, 2023
Branching is likely your bank’s highest functional cost, just ahead of loan production. At around $75 per year for unique visitors, it’s multiple times more expensive to service customers compared to other alternatives such as online, mobile, or phone. Certain transactions and many problems can only be solved in the branch.
American Banker
NOVEMBER 3, 2016
In her first major presentation as Wells Fargo's head of retail banking, Mary Mack took on the doubters, making the case for why she is the best fit to lead the embattled retail unit. She laid out plans to revamp compensation and internal culture.
The Financial Brand
AUGUST 12, 2020
Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.
Independent Banker
MARCH 15, 2015
Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.
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