The Financial Brand

JUNE 2, 2021

retail market and hands off 80 branches and 800,000 customers. Mass Market and Citizens Reaps the Reward appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Citizens Financial wins big as the overseas giant concedes the U.S. The post HSBC Retreats from the U.S.

Marketing 31

Marketing Banking Trends Analysis Trends 31

The Financial Brand

FEBRUARY 23, 2021

Branching advocates favor this blueprint as an affordable way to aggressively move a banking brand into a new market. The post Is A ‘Hub & Spoke’ Retail Branch Network The Right Strategy? Can it really work? appeared first on The Financial Brand.

Strategy 29

Strategy Retail Branding Marketing 29

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D. The post Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services appeared first on ABA Banking Journal.

Survey 52

Survey Retail Branch Strategies Community Bank 52

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., rural or expensive urban markets). Branches have already begun their transformation from cash centric to account opening and advice centric.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., rural or expensive urban markets). Branches have already begun their transformation from cash centric to account opening and advice centric.

Video 60

Video Strategy Branch Strategies ATM 60

Independent Banker

JULY 31, 2022

In 2022, things changed with whiplash speed, as the Fed hiked interest rates to quell inflation, the mortgage refinance market dried up and the effects of macro changes, from the Russian invasion of Ukraine to a talent shortage, began to be felt keenly. Consider your branch strategy. Rightsize mortgage departments. Connors, Jr.,

Strategy 135

Strategy Community Bank Louisville Community 135

Gonzobanker

OCTOBER 6, 2014

Market Commoditization: Every seven or so years a new technology emerges in the telecom space. These vendors own their networks, have retail and wholesale sales teams, and manage a fleet of service folks to keep the lights on. Call Center Information Technology Retail Banking Web & Mobile Banking'

Branch Strategies 93

Branch Strategies Technology Data Management 93

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.

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Community Bank Community Operations Retail 70

American Banker

AUGUST 23, 2016

are entering new markets. Southern First Bank in Greenville, S.C., and Five Star Bank in Warsaw, N.Y.,

Marketing 28

Marketing Branch Strategies Community Bank Strategy 28

Jeff For Banks

MARCH 3, 2014

How much of the market does Fiserv, FIS, and Jack Henry own? Bank CEO: We can''t control who comes in our branches. Then may I suggest downsizing branches, eliminating Marketing expense, and removing business development activities from job descriptions? Me to bank retail head: Why bank with you? Banker: Stability.

Branch Strategies 87

Branch Strategies FDIC Strategy Industry 87

American Banker

AUGUST 18, 2016

Banks in cities such as Seattle and New York are getting creative with branching, adding some that are smaller than modest apartments.

Seattle 28

Seattle New York Marketing Branch Strategies 28

American Banker

SEPTEMBER 1, 2016

The inconsistency between what millennials say on surveys and their actual behavior should make bank marketers skeptical about building programs around such research.

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Millennials Survey Marketing Branch Strategies 34

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To 28

How To Marketing Branch Strategies Community Bank 28

American Banker

AUGUST 21, 2016

Skeptics are questioning how many Americans are benefiting from these products, and want banks to do more to market them. Bancorp is the latest big bank to offer an overdraft-free account.

Marketing 28

Marketing Branch Strategies FDIC Regional 28

American Banker

AUGUST 3, 2016

Consistent marketing doesn't mean your offer gets better with each try, but it increases the odds of making a pitch when your customers are actually listening.

Marketing 28

Marketing Branch Strategies Community Bank Community 28

American Banker

SEPTEMBER 12, 2016

The $222 billion-asset company has not yet publicly stated the number of branches or markets to be affected, but it "would be closing and consolidating some branches in early December," BB&T spokesman David White on Monday.

Marketing 28

Marketing Company Branch Strategies Regional 28

American Banker

JULY 14, 2016

It could be a sign that megabanks are indeed stealing market share from regional and community banks. JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same.

Regional 28

Regional Community Bank Community Mobile 28