South State Correspondent

MAY 31, 2023

Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. The operative question is: given online and mobile banking, what is the new role of the branch? Our point here is branching isn’t a passive activity.

Data 195

Data Branch Strategies Strategy Mobile 195

Independent Banker

JULY 31, 2022

Before 2022, says Thomas Grottke, managing director at Crowe LLP, “a lot of factors were going right. I counsel my community banks to be careful about extreme growth in rising rate environments,” says Jim Adkins, managing partner at Artisan Advisors in Barrington, Ill. Consider your branch strategy.

Strategy 135

Strategy Community Bank Louisville Community 135

Gonzobanker

OCTOBER 6, 2014

But it’s something every institution needs, and it is the underlying technology that enables our branches, ATMs, phone systems, vendors and Internet to talk to each other. Is WiFi necessary in the branches? Is employee Internet usage managed? OK, OK, telecommunications isn’t sexy to talk about. I get that.

Branch Strategies 93

Branch Strategies Technology Data Management 93

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. Make your branches look the part.

Branch Strategies 60

Branch Strategies DC Groups Fintech 60

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. By Phil Britt. Sure, call me if you want.

Community Bank 70

Community Bank Community Operations Retail 70

PYMNTS

AUGUST 11, 2017

This week, passwords managed to find a whole new way to “fizzle,” past being simply friction-filled, hard to remember and often repeated across logins by consumers not interested in trying to remember more than one. The greater degree to which one is able to hew to this norm, the safer one’s data will be. Well, about that….

ATM 118

ATM United States Industry Branch Strategies 118

American Banker

AUGUST 2, 2016

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Management 28

Management Branch Strategies Community Bank Digital Banking 28