Independent Banker

MAY 31, 2022

Back to branch strategy. In place of a traditional lobby and teller windows, Providence Bank’s new branch location, pictured, occupies office space in downtown Raleigh, where loan and deposit activity has been strong. Fortunately, one vital employee, Jeff Tobias, commercial banking manager, was already in place.

Raleigh 91

Raleigh Community Community Bank Lending 91

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. Make your branches look the part.

Branch Strategies 60

Branch Strategies DC Groups Fintech 60

Gonzobanker

OCTOBER 6, 2014

Is WiFi necessary in the branches? Is employee Internet usage managed? Ethernet offers greater change management flexibility, additional stability and a desirable cost structure at higher bandwidths. Contact Cornerstone today to talk about reaching best practice levels for your telecom contract management.

Branch Strategies 93

Branch Strategies Technology Data Management 93

PYMNTS

AUGUST 11, 2017

This week, passwords managed to find a whole new way to “fizzle,” past being simply friction-filled, hard to remember and often repeated across logins by consumers not interested in trying to remember more than one. The greater degree to which one is able to hew to this norm, the safer one’s data will be. Well, about that….

ATM 118

ATM United States Industry Branch Strategies 118

Jeff For Banks

OCTOBER 13, 2011

As branches decline in prominence, we should plan our next branch with the gas station in mind. We don''t want to manage multiple properties of former branches that sit stale on our books eating our capital. What is your opinion of what the "next" branch should look like?

Branch Strategies 70

Branch Strategies New Jersey Strategy Capital 70

NCR

FEBRUARY 11, 2016

Looking at the environment that surrounds successful – and not so successful – branches can provide insight into what kind of environment works best for a particular bank. Another data point that can provide some insight into a best branch strategy is the demographics of the bank’s customers. Age of customers.

Data 40

Data Branch Strategies ATM Meeting 40

Independent Banker

MARCH 15, 2015

Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Hiring a third-party contact center to manage “after hour” customer inquiries could be another early step.

Community Bank 70

Community Bank Community Operations Retail 70

Jeff For Banks

DECEMBER 1, 2015

So putting a light branch in a mall that is being vacated by Macy’s may not be a winning strategy if your bank’s objective is to increase visibility through strategically located, yet smaller branches. All talk of visibility and foot traffic aside, the measure of branch success should be profits.

Pennsylvania 60

Pennsylvania Community Bank Community Taxes 60

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail 96

Retail Branch Design Branch Strategies Resources 96

American Banker

JANUARY 2, 2017

Is your bank effectively mitigating the risk of 'managing to metrics'? The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Or could it be in danger of becoming a 'cargo cult'?

Management 32

Management Branch Strategies CA Community Bank 32

American Banker

SEPTEMBER 15, 2016

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage.".

Community 28

Community Management Branch Strategies Community Bank 28

American Banker

OCTOBER 19, 2016

Record deposit growth, improved expense management and strong revenue gains from mortgage banking boosted Umpqua Holdings’ profits in the third quarter.

Management 28

Management Branch Strategies Community Bank Community 28

The Financial Brand

MARCH 24, 2020

Appointment scheduling apps have come into their own as banks and credit unions seek to manage limited branch visits during COVID-19 crisis. The post Social Distancing Gives Branch Appointment Scheduling New Importance appeared first on The Financial Brand.

Branding 21

Branding Management Branch Strategies Customer Experience 21

American Banker

NOVEMBER 3, 2016

Two top executives said the scandal-plagued bank has managed to minimize the financial damage and can continue to grow amid some reforms. Yet they acknowledged that the full toll has yet to be realized, and the company announced it had significantly raised its estimated legal exposure.

Management 28

Management Company Branch Strategies Regional 28

American Banker

AUGUST 2, 2016

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Management 28

Management Branch Strategies Community Bank Digital Banking 28

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. A big surprise is the willingness to offer crypto services. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

American Banker

NOVEMBER 29, 2016

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

Innovation 28

Innovation Branch Strategies Regional National 28