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Great Products Aren't Enough, Citizens' New Digital Chief Says

American Banker

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

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Efficiency now: 8 smart strategy tips

Independent Banker

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Why should you, as a community banker, carry [a branch with little business] with all of these headwinds?”

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KeyBank Fighting Megabanks & Big Techs With a ‘Digital-Plus’ Strategy

The Financial Brand

The big regional bank copes with the mounting competition by investing in its digital lending channel and redefining its branch network. The post KeyBank Fighting Megabanks & Big Techs With a ‘Digital-Plus’ Strategy appeared first on The Financial Brand.

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Feature Friday: Umpqua Showcases the Closest Branch on its Website

Fintech Labs Insights

Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. It grew from a small community bank to a west coast regional on the back of its innovative branching strategy (Warning! Do not try to copy this, it’s not 1995 any more).