There Is No Cookie-Cutter Customer Experience
American Banker
NOVEMBER 8, 2016
Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.
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Banking Must Combine Strength of Humans With Power of Technology
The Financial Brand
NOVEMBER 17, 2021
Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences. The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
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Are Video Teller Machines the ‘Branch of the Future?’
Gonzobanker
NOVEMBER 29, 2016
machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?
Are Video Teller Machines the ‘Branch of the Future?’
Gonzobanker
NOVEMBER 29, 2016
machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?
Future of Branches Debated in a Transformed Digital Ecosystem
The Financial Brand
JUNE 30, 2021
For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
Coronavirus Forcing Financial Institutions to Revamp Contact Centers
The Financial Brand
MARCH 17, 2020
Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options. The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand.
Will the Pandemic Catapult Mobile Video Banking Into the Big Time?
The Financial Brand
MARCH 25, 2020
Now it's hotter as the technology is used as a branch alternative. Interest in live video banking was warming up prior to coronavirus. The post Will the Pandemic Catapult Mobile Video Banking Into the Big Time? appeared first on The Financial Brand.
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